Hybrid Assistant Community Manager - Resident Relations

Firstservice-Residential; Chicago (IL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off

Tuition reimbursement

Life insurance

Job summary

FirstService Residential in Chicago is seeking an Assistant Community Association Manager to support CAMs in the Portfolio Department, handling admin and project duties, triaging urgent issues, and managing income/expense administration and resident relations.

This hybrid role reports to the downtown corporate office located in Chicago, IL, offering full-time benefits and opportunities to collaborate with vendors, residents, and staff while ensuring compliance with governing documents.

Qualifications

• Associate’s degree or higher in Business, Real Estate, or related field preferred.
• Community management experience strongly preferred.
• Active Illinois CAM license preferred; ability to obtain within 30 days if not active.
• Excellent communication with coworkers, clients, residents.
• Ability to multi-task and prioritize multiple projects.
• Strong written and oral communication; handle confidential information.

Responsibilities

• Triage emergency service calls during business hours and coordinate responses.
• Document emergency actions, maintain records, and prepare reports.
• Process accounting/admin forms related to emergencies, service requests, deposits.
• Organize and maintain homeowner/admin files per procedures.
• Communicate with residents regarding work orders and with vendors for timely completion.
• Assist onboarding new clients and internal property transitions.
• Maintain service excellence and respond to client communications within one business day.
• Generate association and management reports as instructed by the CAM.
• Assist moves, deliveries, staging, and elevator use with move calendar and deposits.
• Use Connect Resident Alert and Mass Communication Tool for updates.
• Monitor resident disputes and foster positive relations.
• Misc admin tasks; notices, mass communications, vendor access, mailers, invoice research.
• Comply with Illinois Condo Act and FirstService Residential policies.

Skills

Community management

Illinois license

Communication skills

Multi-tasking

Confidential information handling

Team collaboration

Education

Associate degree or higher in Business/Real Estate

Job description

FirstService Residential in Chicago is seeking an Assistant Community Association Manager to support CAMs in the Portfolio Department, handling admin and project duties, triaging urgent issues, and managing income/expense administration and resident relations.

This hybrid role reports to the downtown corporate office located in Chicago, IL, offering full-time benefits and opportunities to collaborate with vendors, residents, and staff while ensuring compliance with governing documents.