Assistant Community Association Manager, Portfolio

Firstservice-Residential; Chicago (IL); Hybride; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

401(k) with company match

Paid time off

Tuition reimbursement

Life insurance

Résumé du poste

FirstService Residential in Chicago is seeking an Assistant Community Association Manager to support CAMs in the Portfolio Department, handling admin and project duties, triaging urgent issues, and managing income/expense administration and resident relations.

This hybrid role reports to the downtown corporate office located in Chicago, IL, offering full-time benefits and opportunities to collaborate with vendors, residents, and staff while ensuring compliance with governing documents.

Qualifications

• Associate’s degree or higher in Business, Real Estate, or related field preferred.
• Community management experience strongly preferred.
• Active Illinois CAM license preferred; ability to obtain within 30 days if not active.
• Excellent communication with coworkers, clients, residents.
• Ability to multi-task and prioritize multiple projects.
• Strong written and oral communication; handle confidential information.

Responsabilités

• Triage emergency service calls during business hours and coordinate responses.
• Document emergency actions, maintain records, and prepare reports.
• Process accounting/admin forms related to emergencies, service requests, deposits.
• Organize and maintain homeowner/admin files per procedures.
• Communicate with residents regarding work orders and with vendors for timely completion.
• Assist onboarding new clients and internal property transitions.
• Maintain service excellence and respond to client communications within one business day.
• Generate association and management reports as instructed by the CAM.
• Assist moves, deliveries, staging, and elevator use with move calendar and deposits.
• Use Connect Resident Alert and Mass Communication Tool for updates.
• Monitor resident disputes and foster positive relations.
• Misc admin tasks; notices, mass communications, vendor access, mailers, invoice research.
• Comply with Illinois Condo Act and FirstService Residential policies.

Connaissances

Community management

Illinois license

Communication skills

Multi-tasking

Confidential information handling

Team collaboration

Formation

Associate degree or higher in Business/Real Estate

Description du poste

Description

Job Overview

As an Assistant Community Association Manager, you’ll be responsible for supporting the Community Association Managers of the Portfolio Department through timely completion of assigned administrative and project duties. You will hold expertise in the areas of triaging urgent issues during business hours, income/expense management and administration, and resident relations.

This hybrid opportunity reports to our downtown corporate office located in Chicago, IL.

Your Responsibilities

• (CAM) for emergency service calls during business hours, receiving, triaging, and coordinating appropriate responses in accordance with community procedures and governing documents.
• Accurately document all emergency calls and actions taken, maintain organized records, and prepare summary reports to be shared with the CAM.
• Complete and process required accounting and administrative forms related to emergencies, service requests, move fees, deposits, and other association transactions, ensuring accuracy and timeliness.
• Organize and maintain homeowner and administrative files in accordance with company standardized hard copy and electronic system.
• Communicate with residents regarding work orders, account questions, and other similar requests. Communicate with external vendors and contractors to ensure the timely completion of work orders and scheduled capital improvements. Coordinate with Resident Services and manager to ensure proper follow-up and close out of all resident work orders and inquiries.
• Assist with onboarding new clients as well as internal property transitions.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents. Respond to client communications and address issues within one business day.
• Update and generate required association and management reports as instructed by the Community Manager.
• Assist in managing all moves, deliveries, staging, and resident contractors for elevator use, utilizing move calendar, including collection of move fee and deposit, and obtaining appropriate documents and proof of insurance.
• Utilize Connect Resident Alert feature and Mass Communication Tool in order to keep homeowners apprised of Association activities and important updates.
• Monitor and address resident disputes as required and build a positive relationship between residents and management team.
• Miscellaneous admin tasks as needed, including preparing meeting notices, writing mass communications, coordinating vendor access to properties, assembling mailers, and conducting invoice research.
• In accordance with the Illinois Condo Act and FirstService Residential policies, comply with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various regulatory agencies.

Skills & Qualifications

• Associate’s degree or higher in Business, Real Estate, or a related field from an Accredited University, preferred. Candidates with equivalent education or experience encouraged to apply.
• Community management experience or equivalent professional experience in a related field strongly preferred.
• Active Community Association Manager license in the state of Illinois strongly preferred. If license is not active, must be able to obtain an Illinois Community Association Manager license within 30 days of employment.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.
• Ability to work with sensitive or confidential information.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 50 000 - $ 60 000 / year

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.