Hybrid Anti-Fraud Operations Analyst

SMBC; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

SMBC seeks a Business Analyst to support the Anti-Fraud Operations technology portfolio, capturing requirements, creating test cases, and developing dashboards to reduce fraud risk. You will partner with stakeholders across Compliance, Risk, Technology, and Operations and manage delivery in Jira with Confluence documentation.

The role requires 5+ years in financial services, experience with fraud detection systems, and strong communication skills.

Qualifications

• 5+ years of business analysis, data analysis, project management, or technology delivery experience within financial services.
• Proficiency with Microsoft Suite (Word, Excel, Powerpoint, Visio, Copilot, Teams).
• Strong working knowledge of testing platforms (Confluence/Jira) for user stories, backlog management, defect tracking, dashboard, and documentation.
• Familiarity with SQL for data analysis, validation, troubleshooting, and issue investigation.
• Exposure to fraud detection systems (Actimize, Mitek, Verafin, Inscribe, etc.).
• Strong understanding of the full project lifecycle including requirements, design, testing, UAT, implementation, and post-production support.
• Strong understanding of Waterfall and Agile/Scrum delivery frameworks.
• Knowledge of fraud risk surveillance and regulatory frameworks.

Responsibilities

• Gather functional and non-functional requirements for anti-fraud and payment initiatives.
• Document business requirements, user stories, process flows, acceptance criteria, and test scenarios.
• Translate complex business processes into clear specifications for technology teams.
• Manage project work in Jira for sprint planning and backlog management with Confluence/SharePoint documentation.
• Support the full project lifecycle including requirements, design, UAT, implementation and post-production support.
• Support testing and UAT activities including creation of test cases for critical business and payment workflows.
• Use SQL and reporting tools to support data validation, issue investigation, root cause analysis, and dashboards.

Skills

Business analysis

Data analysis

Project management

Technology delivery

SQL

Fraud detection systems

Waterfall & Agile

Stakeholder management

Communication

Tools

Jira

Confluence

SharePoint

Microsoft Office

Job description

SMBC seeks a Business Analyst to support the Anti-Fraud Operations technology portfolio, capturing requirements, creating test cases, and developing dashboards to reduce fraud risk. You will partner with stakeholders across Compliance, Risk, Technology, and Operations and manage delivery in Jira with Confluence documentation.

The role requires 5+ years in financial services, experience with fraud detection systems, and strong communication skills.