Fraud Operations Lead - Actimize & Analytics (Hybrid)

SMBC Group; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC Group is seeking an Associate Manager, Anti-Fraud Operations to lead daily fraud operations, coach a growing team, and enhance detection capabilities across Actimize, Mitek, and Risk Analytics. You will partner with Technology, Data Analytics, and Risk to implement improvements, govern procedures, and support regulatory exercises.

You will guide investigations, analyze trends, and deliver actionable insights to protect clients and the bank, while advancing governance and training programs

Qualifications

• Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field.
• 3–5+ years in fraud operations, fraud risk management, or related discipline.
• 4–6 years managing a team of 5+ employees.
• Experience speaking with customers over the phone.
• Experience with fraud detection and case management platforms (Actimize, Mitek, or similar).
• Strong analytical and problem-solving skills; able to spot fraud patterns and propose solutions.
• Experience developing training materials and coaching teams.
• Knowledge of fraud risk management practices, regulatory requirements, and control frameworks.
• Excellent written and verbal communication; cross-stakeholder collaboration.
• Proficiency in Excel and PowerPoint.

Responsibilities

• Lead day-to-day Fraud Operations activities including detection, investigation, and escalation.
• Coach and develop team members through training and ongoing support.
• Monitor fraud trends, threats, and metrics to drive improved controls.
• Assist in tuning and improving fraud detection platforms (Actimize, Mitek, Risk Analytics).
• Collaborate with Technology, Data Analytics, and Risk teams to implement system enhancements.
• Develop and maintain governance docs and reporting for audits and regulatory purposes.
• Support model reviews, validation, and remediation of fraud controls.
• Provide management reporting on fraud trends and KPIs.
• Support regulatory examinations, audits, and risk assessments.
• Foster continuous improvement and operational excellence.

Skills

Fraud operations

Team management

Fraud detection tools

Actimize

Mitek

Risk Analytics

Regulatory knowledge

Training material development

Data analytics

Communication

Excel

PowerPoint

SQL

Power BI

Education

Bachelor's degree in Business/Finance/Risk

Tools

Actimize

Mitek

Risk Analytics

SQL

Power BI

Tableau

Job description

SMBC Group is seeking an Associate Manager, Anti-Fraud Operations to lead daily fraud operations, coach a growing team, and enhance detection capabilities across Actimize, Mitek, and Risk Analytics. You will partner with Technology, Data Analytics, and Risk to implement improvements, govern procedures, and support regulatory exercises.

You will guide investigations, analyze trends, and deliver actionable insights to protect clients and the bank, while advancing governance and training programs