Anti-Fraud Operations Associate

SMBC Group; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC Group is seeking an Associate Manager, Anti-Fraud Operations to lead daily fraud operations, coach a growing team, and enhance detection capabilities across Actimize, Mitek, and Risk Analytics. You will partner with Technology, Data Analytics, and Risk to implement improvements, govern procedures, and support regulatory exercises.

You will guide investigations, analyze trends, and deliver actionable insights to protect clients and the bank, while advancing governance and training programs

Qualifications

• Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field.
• 3–5+ years in fraud operations, fraud risk management, or related discipline.
• 4–6 years managing a team of 5+ employees.
• Experience speaking with customers over the phone.
• Experience with fraud detection and case management platforms (Actimize, Mitek, or similar).
• Strong analytical and problem-solving skills; able to spot fraud patterns and propose solutions.
• Experience developing training materials and coaching teams.
• Knowledge of fraud risk management practices, regulatory requirements, and control frameworks.
• Excellent written and verbal communication; cross-stakeholder collaboration.
• Proficiency in Excel and PowerPoint.

Responsibilities

• Lead day-to-day Fraud Operations activities including detection, investigation, and escalation.
• Coach and develop team members through training and ongoing support.
• Monitor fraud trends, threats, and metrics to drive improved controls.
• Assist in tuning and improving fraud detection platforms (Actimize, Mitek, Risk Analytics).
• Collaborate with Technology, Data Analytics, and Risk teams to implement system enhancements.
• Develop and maintain governance docs and reporting for audits and regulatory purposes.
• Support model reviews, validation, and remediation of fraud controls.
• Provide management reporting on fraud trends and KPIs.
• Support regulatory examinations, audits, and risk assessments.
• Foster continuous improvement and operational excellence.

Skills

Fraud operations

Team management

Fraud detection tools

Actimize

Mitek

Risk Analytics

Regulatory knowledge

Training material development

Data analytics

Communication

Excel

PowerPoint

SQL

Power BI

Education

Bachelor's degree in Business/Finance/Risk

Tools

Actimize

Mitek

Risk Analytics

SQL

Power BI

Tableau

Job description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Position Summary

SMBC is seeking a highly motivated Associate Manager, Anti-Fraud Operations to lead day-to-day fraud operations activities while supporting the administration, training, monitoring, and continuous enhancement of the Bank's fraud detection platforms, including Actimize, Mitek, and Risk Analytics solutions. This role will play a critical part in strengthening fraud detection strategies, maintaining governance and operational documentation, and driving continuous improvements to fraud monitoring capabilities. In addition to managing daily operations, this position will be responsible for coaching, training, and developing Fraud Operations team members to ensure consistent execution of fraud detection and investigation activities. The successful candidate will work closely with Fraud Operations, Technology, Data Analytics, Risk Management, Compliance, and Model Risk teams to protect the Bank and its clients from financial crime.

Key Responsibilities

• Lead and oversee day-to-day Fraud Operations activities, ensuring timely and effective fraud detection, investigation, and escalation.
• Manage, coach, and develop team members through training, performance support, and ongoing knowledge sharing.
• Monitor and analyze fraud trends, emerging threats, and operational metrics to identify opportunities for enhanced controls and detection strategies.
• Support the administration, tuning, testing, and continuous improvement of fraud detection platforms, including Actimize, Mitek, and Risk Analytics tools.
• Partner with Technology, Data Analytics, and Risk teams to implement system enhancements, optimize monitoring rules, and improve fraud detection effectiveness.
• Develop and maintain operational procedures, governance documentation, and reporting to support regulatory, audit, and risk management requirements.
• Assist in model and strategy reviews, validation activities, and remediation efforts related to fraud detection controls.
• Provide management reporting and insights on fraud trends, key performance indicators, and operational effectiveness.
• Support regulatory examinations, internal audits, and risk assessments related to Fraud Operations.
• Foster a culture of continuous improvement, accountability, and operational excellence.

Qualifications

• Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field.
• 3-5+ years of experience in fraud operations, fraud risk management, financial crimes, or a related discipline.
• 4-6 years of experience managing a team of more than 5 employees.
• Applicant will have experience speaking with customers over the phone.
• Experience working with fraud detection and case management platforms, including Actimize, Mitek, or similar solutions.
• Strong analytical and problem‑solving skills with the ability to identify fraud patterns and recommend effective solutions.
• Experience developing training materials and coaching operational teams.
• Knowledge of fraud risk management practices, regulatory requirements, and control frameworks.
• Excellent written and verbal communication skills with the ability to collaborate across multiple stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

Preferred Qualifications

• Experience in banking or financial services.
• Familiarity with data analytics, reporting tools, and fraud detection methodologies.
• Experience supporting audits, regulatory examinations, or model governance activities.
• Experience with NICE Actimize, Mitek Check Fraud solution or other fraud monitoring platforms.
• Experience with SQL, Power BI, Tableau, or other analytics tools.
• Knowledge of payment systems, fraud controls, and fraud detection methodologies.
• Familiarity audit processes, and regulatory environments within the financial services industry.
• Certifications: CAMS (Certified Anti‑Money Laundering Specialist) or CFE (Certified Fraud Examiner).

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA‑registered roles for which in‑office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].