Hybrid AI-Driven Service Delivery Manager

Mitchell Martin Inc.; Hartford (IL); Hybrid; USD 101,000 - 114,000; Full time

Job summary

Mitchell Martin Inc. seeks a Client Engagement Manager to oversee hybrid Hartford-based service delivery initiatives on a contract basis. You will manage multi-site operations, governance forums, and AI-driven modernization projects in regulated environments.

You will drive 24x7 support, partner with clients, and ensure reliable, secure service delivery while maintaining tight financial accountability and KPI performance across global teams.

Qualifications

• Minimum 5 years of experience in service delivery management.
• 10 years of overall IT experience across various domains.
• Strong experience in insurance domains and regulatory compliance.
• Proven track record in managing global delivery teams.
• Ability to lead AI-enabled transformation initiatives.

Responsibilities

• Lead end-to-end service delivery and governance for managed services.
• Drive AI-led transformation and modernization efforts.
• Manage 24x7 support organizations and ensure operational excellence.
• Accelerate transition to AI-augmented service operations.
• Enhance customer experience and operational resilience.
• Ensure financial accountability and strategic client partnerships.
• Oversee service reliability and intelligent automation adoption.

Job description

Mitchell Martin Inc. seeks a Client Engagement Manager to oversee hybrid Hartford-based service delivery initiatives on a contract basis. You will manage multi-site operations, governance forums, and AI-driven modernization projects in regulated environments.

You will drive 24x7 support, partner with clients, and ensure reliable, secure service delivery while maintaining tight financial accountability and KPI performance across global teams.