Client Engagement Manager

Mitchell Martin Inc.; Hartford (IL); Hybrid; USD 101,000 - 114,000; Full time

Job summary

Mitchell Martin Inc. seeks a Client Engagement Manager to oversee hybrid Hartford-based service delivery initiatives on a contract basis. You will manage multi-site operations, governance forums, and AI-driven modernization projects in regulated environments.

You will drive 24x7 support, partner with clients, and ensure reliable, secure service delivery while maintaining tight financial accountability and KPI performance across global teams.

Qualifications

• Minimum 5 years of experience in service delivery management.
• 10 years of overall IT experience across various domains.
• Strong experience in insurance domains and regulatory compliance.
• Proven track record in managing global delivery teams.
• Ability to lead AI-enabled transformation initiatives.

Responsibilities

• Lead end-to-end service delivery and governance for managed services.
• Drive AI-led transformation and modernization efforts.
• Manage 24x7 support organizations and ensure operational excellence.
• Accelerate transition to AI-augmented service operations.
• Enhance customer experience and operational resilience.
• Ensure financial accountability and strategic client partnerships.
• Oversee service reliability and intelligent automation adoption.

Job description

Client Engagement Manager - Hartford - Contract - $73-83 per HR

This role is based in a hybrid setting, requiring presence in the Hartford area. The position is a contract opportunity focusing on managing large-scale service delivery and transformation projects. The successful candidate will have experience with service reliability, automation, and client partnerships within regulated environments.

Description

• Lead end-to-end service delivery and governance for managed services.
• Drive AI-led transformation and modernization efforts.
• Manage 24x7 support organizations and ensure operational excellence.
• Accelerate transition to AI-augmented service operations.
• Enhance customer experience and operational resilience.
• Ensure financial accountability and strategic client partnerships.
• Oversee service reliability and intelligent automation adoption.

Key Responsibilities

• Manage service delivery to meet contractual commitments and KPIs.
• Lead service governance forums and provide performance insights.
• Drive operational stability and proactive risk mitigation.
• Champion reliability engineering and monitoring practices.
• Lead continuous service improvement and automation initiatives.

Qualifications

• Minimum 5 years of experience in service delivery management.
• 10 years of overall IT experience across various domains.
• Strong experience in insurance domains and regulatory compliance.
• Proven track record in managing global delivery teams.
• Ability to lead AI-enabled transformation initiatives.

Core Technologies

ServiceNow AI | Microsoft Copilot | AIOps Platforms | Observability Solutions | Intelligent Automation Technologies

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here (https://www.mitchellmartin.com/privacy-policy).

Benefits

Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)