Fraud & Risk Investigator II

Expedia; United States; Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Office access to Expedia offices

Résumé du poste

Expedia Group seeks a Fraud & Risk Investigator II to scrutinize high-risk transactions using AI-assisted insights and apply independent judgment. You will analyze data, summarize case details, and surface fraud-risk insights while ensuring data privacy and adherence to responsible AI guidelines.

You’ll work across internal teams and with external customers, documenting findings clearly and adapting to AI-enabled workflows in a fast-paced queue environment. Hybrid work setup offered.

Qualifications

• 1+ year in detail-oriented, investigative, or analytical roles (fraud prevention, payments, banking, compliance, loss prevention, QA, or travel/customer operations).
• Proven track record of meeting or exceeding productivity and quality goals.
• Ability to make sound, independent decisions with minimal supervision, including questioning AI recommendations.
• Ability to document findings clearly in writing and verbally.
• Experience in fast-paced, queue-based environments with multiple tasks and AI-enabled tools.
• Strong interest in learning generative AI tools and protecting customer data.

Responsabilités

• Monitor queues to assess high-risk transactions for potential fraud or abuse, using AI-assisted insights.
• Use approved AI tools to summarize case details, research activity, and surface risk insights with validation of output.
• Manage and respond to inquiries from internal teams and external customers across channels.
• Communicate fraud trends and insights with peers and leadership to foster collaboration.
• Provide feedback on AI tool performance and flag inaccuracies to improve support.
• Run standard SQL queries to extract data and generate routine fraud-detection reports, aided by AI when appropriate.
• Work in a hybrid environment to support collaboration and a positive team culture.

Connaissances

Detail-oriented

Investigative

Analytical

Fraud prevention

Quality goals

Independent decisions

AI tools awareness

Outils

SQL

Description du poste

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Fraud & Risk Investigator II

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Introduction to the team

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. We are a dedicated team of investigators within Enterprise Technology, Fraud & Security, specializing in the manual review of potentially fraudulent or abusive transactions. Our mission is to assess risk and prevent fraud by carefully analyzing individual transactions and making informed decisions based on available data. We embrace AI as part of how we work, and we expect our investigators to use approved AI tools thoughtfully to strengthen the quality and efficiency of their reviews. As a Fraud & Risk Investigator, you'll play a vital role in safeguarding our platform by identifying suspicious activity and helping to ensure a safe experience for all users. This position encompasses all the responsibilities of the Fraud & Risk Investigator I position but with additional emphasis on quality and the responsible, effective use of AI.

In this role, you will :

• Monitor multiple queues to assess and analyze high-risk transactions for potential fraud or abuse, using AI-assisted insights to inform, not replace, your independent judgment.
• Leverage approved AI tools, in line with Expedia Group's responsible AI and data privacy guidelines, to summarize case details, research linked activity, and surface fraud-risk insights, critically validating all AI-generated output before acting on it.
• Manage and respond to incoming communications across various channels from both internal teams and external customers.
• Communicate emerging fraud trends and insights effectively with peers and leadership, fostering a collaborative and informed environment.
• Provide feedback on AI tool performance, flagging inaccurate or incomplete output, to help improve how AI supports our investigations.
• Utilize standard SQL queries to extract data and generate routine reports to support fraud detection efforts outside the queues, using AI tools where appropriate to speed up query writing and analysis.
• Work in a hybrid environment to foster collaboration, enhance communication, build strong relationships, and support a positive team culture.

Minimum Qualifications:

• 1+ year of professional experience in a detail-oriented, investigative, or analytical role, such as fraud prevention, payments or banking, compliance, loss prevention, quality assurance, or travel or customer operations.
• Proven track record of consistently meeting or exceeding productivity and quality goals.
• Demonstrable ability to make sound, independent decisions with minimal supervision, including knowing when to question or override AI-generated recommendations.
• Ability to document findings and explain decisions clearly and concisely, in writing and verbally.
• Experience working in a fast-paced, production or queue-based environment, with comfort managing multiple tasks autonomously and adapting to rapidly changing AI-enabled tools and workflows.
• Strong interest in learning generative AI tools to improve research, analysis, and productivity, with a commitment to verifying AI output and protecting customer data.
• Pro