Hybrid AI Adoption Architect (Post-Sales)

Meltwater; Atlanta (GA); Hybrid; USD 91,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Medical, dental, vision

401(k) matching

Parental leave

CalmApp subscription

Hybrid work style

Job summary

Meltwater is seeking an AI Success Architect to join our Solutions Consulting team. You will own a post-sales discipline, guiding sophisticated customers on how to use MCP and LLM-powered workflows with Meltwater data to produce reports, briefs, and actionable insights.

You will partner from implementation onward, build scalable enablement, and translate technical capabilities into business outcomes, aligning with CS, AM, and Implementation teams to ensure a seamless customer journey.

Qualifications

• 5+ years of experience in solutions consulting, product specialist, or similar customer-facing technical roles.
• Hands-on fluency with LLM platforms and agentic tooling, including how to build and structure custom skills or agents.
• Working understanding of MCP (Model Context Protocol) or comparable connector architectures.
• Comfort translating a technical capability into a clear business workflow; translating business needs into technical setup.

Responsibilities

• Partner with customers from implementation onward to design how they'll use MCP and LLM platforms to work with Meltwater data, setting the technical and workflow foundation early so adoption sticks.
• Help customers build skills, agents, and repeatable workflows that turn raw Meltwater data into reports, briefs, and other deliverables their teams actually use.
• Develop and share best practices for combining Meltwater data with other datasets customers bring into their LLM environment, including guidance on structuring, prompting, and data hygiene.
• Act as the primary point of contact for the 'outside the product' experience, working alongside CS, Account Managers, and Implementation so nothing falls in the gap between platform and product.
• Stay current on the fastest-moving part of the AI landscape (models, agent frameworks, MCP tooling) and translate what's new into practical guidance customers can use right away.
• Identify friction points or recurring questions across accounts and turn them into scalable enablement materials, playbooks, or internal feedback for the product team.
• Build trusted, senior-level relationships with sophisticated customer stakeholders who expect a true expert, not a generic support contact.
• Represent the voice of the customer internally, feeding real-world usage patterns and gaps back to Product and Solutions Consulting leadership.

Skills

LLM platforms

Agentic tooling

MCP (Model Context Protocol)

Cross-functional collaboration

Excellent communication

Customer-facing experience

Curiosity about AI trends

Stakeholder management

Job description

Meltwater is seeking an AI Success Architect to join our Solutions Consulting team. You will own a post-sales discipline, guiding sophisticated customers on how to use MCP and LLM-powered workflows with Meltwater data to produce reports, briefs, and actionable insights.

You will partner from implementation onward, build scalable enablement, and translate technical capabilities into business outcomes, aligning with CS, AM, and Implementation teams to ensure a seamless customer journey.