Strategic AI Solutions Architect

Miro Group; Northern (KY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Miro is seeking an AI Technical Architect to guide strategic AI engagements for our customers. You’ll define architectures for AI-powered features, design agents and templates, and drive onboarding and adoption across customer ecosystems.

You will partner with Product, Engineering, and Customer Success to shape the roadmap, ensure privacy and compliance, and deliver hands-on enablement sessions that translate technical concepts into business value.

Qualifications

• 6+ years in technical consulting, solution architecture, or professional services with customer-facing responsibilities.
• Hands-on AI solution design, incl. LLMs, prompts, and agent frameworks.
• Strong familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI).
• Experience designing, evaluating, and deploying AI agents/workflows (LangChain, CrewAI, AutoGPT).
• Knowledge of REST APIs and low-code/no-code automation is a plus.
• Excellent facilitation and communication skills for non-technical audiences.
• Strategic, experimental mindset with a focus on learning.
• Knowledge of enterprise AI safety and data privacy practices.

Responsibilities

• Lead customer discovery sessions focused on identifying AI use cases, data sources, technical constraints, and automation opportunities.
• Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarization tools, and custom GPT integrations.
• Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring.
• Guide customers through technical setup and change management for Miro’s AI features and integrations with other platforms.
• Collaborate with Product and Engineering to influence the AI roadmap based on real-world needs.
• Partner with Customer Success to ensure onboarding, adoption, and retention of AI use cases.
• Facilitate enablement sessions for technical and non-technical audiences on using Miro’s AI tools.
• Contribute to documentation and scalable assets for repeatable AI engagements.

Skills

AI architecture

LLMs

LangChain

APIs integration

Data privacy

Change management

Tools

OpenAI API

Hugging Face

Vertex AI

LangChain

AutoGPT

CrewAI

Job description

Miro is seeking an AI Technical Architect to guide strategic AI engagements for our customers. You’ll define architectures for AI-powered features, design agents and templates, and drive onboarding and adoption across customer ecosystems.

You will partner with Product, Engineering, and Customer Success to shape the roadmap, ensure privacy and compliance, and deliver hands-on enablement sessions that translate technical concepts into business value.