Child Support Services- Case Manager

SAC & FOX TRIBE OF THE MISSISSIPPI IN IOWA; Tama (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

A tribal government agency in Iowa is seeking a Case Manager for Child Support Services. In this full-time role, you will be responsible for overall case management, ensuring compliance with regulations, and conducting interviews with parents. The ideal candidate must hold a BA/BS, have experience in human services or child support, and demonstrate excellent customer service skills. This position offers a unique opportunity to make a positive impact on the community while adhering to a strict confidentiality framework.

Qualifications

• Must possess a BA/BS with 2 years' experience in the human service or child support field.
• Experience working with Meskwaki Indian children or families preferred.
• Must be bondable and able to obtain Notary in Iowa.

Responsibilities

• Perform overall case management functions for MNCSS.
• Maintain a professional environment in the MNCSS office.
• Conduct in-office and telephone interviews with custodial and non-custodial parents.

Skills

Customer service skills

Organizational skills

Attention to detail

Education

BA/BS in Human Services or related field

Tools

Microsoft Office

Job description

Overview

Case Manager – Child Support Services (MNCSS) at SAC & FOX TRIBE OF THE MISSISSIPPI IN IOWA / Meskwaki Nation Child Support Services

Responsibilities include overall case management, adherence to MNCSS Policy and Procedure Manual, interagency coordination, and ensuring confidentiality and compliance with federal, state, and tribal regulations.

Duties & Responsibilities

• Will perform overall case management functions for MNCSS.
• Maintains a professional environment in the MNCSS office.
• Gains excellent knowledge of the federal child support rules and laws.
• Learn and follow the MNCSS Policy & Procedure Manual, relevant Meskwaki Nation laws, and relevant federal and state regulations to carry out all case management functions.
• Reviews and processes all applications for Child Support services received by the MNCSS in accordance with MNCSS Policy and Procedure Manual.
• Responds courteously and in a timely manner to inquiries from other jurisdictions, current customers or the general public regarding MNCSS or current child support cases in accordance with the MNCSS Policy and Procedure Manual.
• Conducts in-office and telephone interviews with custodial and non-custodial parents.
• Performs or arranges for buccal swabs for genetic testing when indicated for paternity establishment.
• Reviews child support cases and takes the next appropriate action on the cases in a timely manner in accordance with MNCSS Policy and Procedure Manual.
• Identifies and utilizes all collection actions on cases with the goal of minimizing family conflict by working first with the non-custodial parent to obtain cooperation when possible.
• Refer cases to Meskwaki Elders Circle for counseling and mediation.
• Prepares necessary paperwork for: Locate activities; Service of Process; Genetic testing and Paternity actions; Court hearings; Establishment of child support orders; Enforcement of child support orders, including income withholding orders; Modification of child support orders; Recognition of orders from foreign jurisdictions (pursuant to full faith and credit).
• Calculated current and past due debt obligations with the assistance of MNCSS Financial Specialist by referring to the Meskwaki Nation Child Support Guidelines and the MNCSS Policy and Procedures Manual.
• Informs the Financial Specialist about new or modified child support orders; assists the Staff Attorney by preparing files for court and requests current payment history reports, when applicable, from the MNCSS Financial Specialist.
• Works closely with the Tribal Court Staff to schedule child support court cases on the upcoming court docket.
• Attends child support hearings at the Tribal Court when requested; may be required to appear as a witness for the tribal Staff Attorney or presenting officer in child support cases.
• Notifies all parties concerned regarding continuances, cancellations and rescheduling of court hearings by phone, mail or personal service.
• Ensures strict adherence to MNCSS, federal and state confidentiality agreements.
• Maintains child support files by keeping clear records of actions, conversations, and correspondence; effective maintenance of automated records may also be required.
• Cooperates with the MNCSS Financial Specialist to provide child support collection notices when requested.
• Maintains a positive working relationship with other tribal programs and local and regional employers to ensure the MNCSS payment procedures are followed.
• Works with State TANF/FIP counterparts to provide status updates whenever requested.
• Cooperates and effectively communicates with the Child Support and court staff of other jurisdictions on intergovernmental child support cases; refer cases to other Child Support programs when necessary using the approved federal transmittal forms.
• Works closely with State and County Child Support staff on cases that have been transferred to MNCSS.
• Provides community outreach and educational awareness to the Meskwaki community regarding MNCSS and the services it offers.
• Attends trainings that pertain to child support case management.
• Must possess excellent customer service skills with the general public, including maintaining tact, diplomacy, and flexibility when dealing with different personalities of clients who call or appear in person at MNCSS, stressful situations and potentially hostile people.
• Possess strong work ethic and organizational skills with special attention to detail.
• Assists MNCSS Director in the preparation of narrative and statistical reports for both tribal government offices and the Federal Office of Child Support Enforcement (OCSE) pursuant to established policy and procedures and federal regulations.
• Maintains high ethical standards for himself/herself and MNCSS by adhering to strict confidentiality standards; signs a confidentiality statement upon employment with MNCSS.
• Complies with the law of the Tribe and, at all times, acts in a manner that promotes public confidence in the integrity and impartiality of MNCSS.
• Performs other duties as needed or assigned by the immediate supervisor.

Requirements

• Must possess a BA/BS with 2 years' experience in human service or child support field
• Prefer experience working the Meskwaki Indian children or families
• Experience with Tribal or District Court systems
• Must be or able to obtain Notary in the State of Iowa
• Must be bondable
• Must be able to efficiently operate office equipment, including a computer workstation, computer software, 10-key adding machine, copy and fax machines, printers and telephones
• Must have a working knowledge of Microsoft Office applications
• Must be able to record information accurately and efficiently, maintain computerized records
• Must possess excellent customer service skills with the general public, including maintaining tact, diplomacy, and flexibility when dealing with different personalities of clients who call or appear in person at MNCSS, stressful situations and potentially hostile people.
• Ability to maintain confidentiality of sensitive information
• Possess strong work ethic and organizational skills with special attention to detail
• Travel as required, local, regional and national for conferences, meetings, and trainings
• Must possess a valid Driver's License and have a good driving record
• Pre-employment drug testing is mandatory for all Meskwaki Nation positions.
• Native American Preference, knowledge of Meskwaki culture and tradition
• Must submit to and successfully pass a background investigation

Supervision

Direct supervision by the Meskwaki Nation Child Support Services (MNCSS) Director

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative

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