Hybrid Administrative Support Assistant (Child Support)

Iowa National Guard; Dubuque (IA); Ibrido; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, and Vision coverage

Paid time off

Retirement plans

Flexible spending accounts

Life insurance

Employee assistance program

Employee discount programs

Descrizione del lavoro

The Iowa Department of Health and Human Services (HHS) Division of Community Access, Bureau of Child Support Services is seeking an Administrative Support Assistant 3 to join our team in Dubuque. This full-time position offers a hybrid work arrangement after training and requires strong organizational and communication skills.

Responsibilities include handling office duties, coordinating with partners, and supporting casework activities while ensuring confidentiality and accuracy in all tasks.

Competenze

• Two years of full-time work experience in general office or related work.
• Driver's license and ability to travel occasionally.
• Proficiency with Microsoft Office and ability to learn ICAR.
• Commitment to confidentiality as required by Code of Iowa.

Mansioni

• Performs administrative office duties and casework activities for parents needing paternity, medical and support establishment, modification, enforcement, and monitoring of orders.
• Communicates with community partners via phone, email, and written correspondence to achieve program goals.
• Analyzes complex case situations to determine appropriate actions supporting local and statewide goals.
• Assists with establishment and enforcement tasks and location activities using internet, databases, and automated systems.
• Uses Microsoft Office programs proficiently and can learn ICAR; maintains confidentiality.

Conoscenze

Critical thinking

Customer service

Oral and written communication

Teamwork

Time management

Mathematical calculations

Formazione

Two years education/experience

Strumenti

Microsoft Office (Excel/Word/Outlook)

ICAR system

Descrizione del lavoro

The Iowa Department of Health and Human Services (HHS) Division of Community Access, Bureau of Child Support Services is seeking an Administrative Support Assistant 3 to join our team in Dubuque. This full-time position offers a hybrid work arrangement after training and requires strong organizational and communication skills.

Responsibilities include handling office duties, coordinating with partners, and supporting casework activities while ensuring confidentiality and accuracy in all tasks.