Hybrid Case Support Administrator

State-of-Iowa; Marshalltown (IA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Flexible spending accounts

Life insurance

Employee assistance program

Employee discounts

Job summary

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services, is seeking an Administrative Support Assistant 3 in Marshalltown for a full-time, hybrid role with occasional travel. You will perform office and caseload support within a team serving families needing paternity, medical and support orders.

Ideal candidates demonstrate strong critical thinking, customer service, and excellent written and oral communication.

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• Alternatively, thirty semester hours of accredited college coursework may substitute for one year of experience.
• Current, continuous experience in the state executive branch as Administrative Support Assistant 2 or 1 qualifies.

Responsibilities

• Perform administrative duties and casework activities for paternity, medical and support establishment, modification, enforcement, and monitoring of orders.
• Communicate with partners including human service agencies, employers, clerks of court, sheriffs, attorneys and others via phone, email, and written correspondence.
• Analyze complex case situations and legal scenarios to determine appropriate actions and support local program goals and statewide success.
• Assist with establishment and specialized enforcement tasks and location activities using the internet, databases, and systems.
• Adhere to confidentiality provisions in the Code of Iowa and utilize Microsoft Office programs proficiently.

Skills

Critical thinking

Customer service

Communication

Teamwork

Time management

Math accuracy

Tools

Microsoft Excel

Microsoft Word

Outlook

ICAR system

Job description

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services, is seeking an Administrative Support Assistant 3 in Marshalltown for a full-time, hybrid role with occasional travel. You will perform office and caseload support within a team serving families needing paternity, medical and support orders.

Ideal candidates demonstrate strong critical thinking, customer service, and excellent written and oral communication.