Hybrid Administrative Support Specialist – Child Support

Iowa National Guard; Marshalltown (IA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off (96 hours/year)

Retirement Plans (IPERS)

Flexible Spending Accounts

Life Insurance & LT Disability

Employee Assistance Program

Employee Discounts

Job summary

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services seeks an Administrative Support Assistant 3 to join our team in Marshalltown. This full-time role supports casework related to paternity, medical and support establishment, and works with community partners to achieve program goals.

The ideal candidate will have strong administrative and communication skills, a commitment to confidentiality, and the ability to manage multiple

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• Confidentiality and ethical standards in handling case information.

Responsibilities

• Performs administrative duties and supports casework for paternity, medical and support establishment, modification, enforcement, and monitoring of orders.
• Communicates with community partners, employers, clerks of court, and other entities via phone, email, and written correspondence.
• Analyzes complex case situations to determine appropriate actions and supports local program goals.
• Assists with establishment and enforcement tasks and uses online databases and systems for location activities.
• Uses Microsoft Office proficiently; learns ICAR and other computerized systems as needed.
• Maintains confidentiality in accordance with the Code of Iowa.

Skills

Critical thinking

Customer service

Oral and written communication

Teamwork

Managing deadlines

Mathematical accuracy

Tools

Microsoft Office (Excel, Word, Outlook)

ICAR systems

Job description

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services seeks an Administrative Support Assistant 3 to join our team in Marshalltown. This full-time role supports casework related to paternity, medical and support establishment, and works with community partners to achieve program goals.

The ideal candidate will have strong administrative and communication skills, a commitment to confidentiality, and the ability to manage multiple