Hybrid Admin Specialist: Patient Scheduling & Liaison

UNC Health; North Carolina; Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health's Liver Pre-Transplant Program Assistant provides essential administrative support during the pre-transplant phase. The role serves as the main contact for complex patient issues, coordinates scheduling, triages calls, and manages lab results and documents in the electronic health record.

The position requires at least a high school diploma and two years of clerical experience, with a hybrid work arrangement and salary ranging based on experience.

Qualifications

• Two (2) years of clerical or administrative experience
• Ability to learn and master the scheduling system
• Exposure to regulatory compliance and process improvement initiatives

Responsibilities

• Serve as the primary contact and patient liaison for complex customer service and administrative issues
• Perform complex patient scheduling to accommodate each patient's needs
• Triaging phone calls
• Enter outside lab results into the electronic health record
• Manage incoming fax queue and send documents to HIM
• Maintain relationships with hospital staff to address patient needs
• Participate in training others and sharing best practices
• Document patient interactions in the electronic health record
• Participate in regulatory compliance and process improvement initiatives
• Attend departmental meetings

Skills

Customer focus

Scheduling

Problem solving

Coaching

Accountability

Conflict resolution

Education

High school diploma or GED

Tools

Microsoft Office

Job description

UNC Health's Liver Pre-Transplant Program Assistant provides essential administrative support during the pre-transplant phase. The role serves as the main contact for complex patient issues, coordinates scheduling, triages calls, and manages lab results and documents in the electronic health record.

The position requires at least a high school diploma and two years of clerical experience, with a hybrid work arrangement and salary ranging based on experience.