Admin Specialist

UNC Health; North Carolina; Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health's Liver Pre-Transplant Program Assistant provides essential administrative support during the pre-transplant phase. The role serves as the main contact for complex patient issues, coordinates scheduling, triages calls, and manages lab results and documents in the electronic health record.

The position requires at least a high school diploma and two years of clerical experience, with a hybrid work arrangement and salary ranging based on experience.

Qualifications

• Two (2) years of clerical or administrative experience
• Ability to learn and master the scheduling system
• Exposure to regulatory compliance and process improvement initiatives

Responsibilities

• Serve as the primary contact and patient liaison for complex customer service and administrative issues
• Perform complex patient scheduling to accommodate each patient's needs
• Triaging phone calls
• Enter outside lab results into the electronic health record
• Manage incoming fax queue and send documents to HIM
• Maintain relationships with hospital staff to address patient needs
• Participate in training others and sharing best practices
• Document patient interactions in the electronic health record
• Participate in regulatory compliance and process improvement initiatives
• Attend departmental meetings

Skills

Customer focus

Scheduling

Problem solving

Coaching

Accountability

Conflict resolution

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Liver Pre-Transplant Program Assistant supports the overall functioning of the program during the pre-transplant phase. Responsibilities may include, but are not limited to:

• Serving as the primary contact and patient liaison for complex customer service and administrative issues
• Performing complex patient scheduling to accommodate each patient's unique needs according to organ-specific requirements
• Triaging phone calls
• Entering outside lab results into the electronic health record
• Managing the incoming fax queue and sending documents to HIM as necessary
• Maintaining working relationships with hospital staff to address patient needs
• Participating in training others and implementing and sharing best practices
• Documenting patient interactions in the electronic health record
• Participating in:
  • Regulatory compliance
  • Process improvement initiatives
  • Departmental meetings

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Two (2) years of clerical or administrative experience
• If Bachelor's degree, no years of clerical or administrative experience
• If Associate's degree, one (1) year of clerical or administrative experience

Knowledge/Skills/and Abilities Requirements

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

• Legal Employer: STATE
• Entity: UNC Medical Center
• Organization Unit: Liver Pre Transplant
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $19.12 - $27.17 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Hybrid
• Work Schedule: Day Job
• Location of Job: US:NC:Morrisville
• Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.