Hybrid Admin CS Rep: SAP & STC/RTP

Kelly; Wilmington (DE); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Retirement plan

Bonus and holiday pay plans

Transit spending account

Paid sick leave

Job summary

Kelly is seeking an Admin Customer Service Representative for a 12-month contract in Wilmington, DE (19805). The role is hybrid—3 days in the office and 2 days at home, Monday–Friday, 8:00 AM–5:00 PM, with a pay rate of $24/hr.

The responsibilities include handling customer inquiries, using various tracking systems, resolving disputes, issuing credits/debits, processing samples/rebates, and monitoring orders through fulfillment.

Qualifications

• Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
• Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.
• Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
• Knowledge of SAP-R3 with 6 months to 1 year of SAP experience including placing orders, creating deliverables and invoicing.
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
• Salesforce.com and SharePoint experience is a plus.
• Ability to adjust with ease to new conditions and personnel and to translate strategy into actions.

Responsibilities

• Responding to customer inquiries
• Utilizing various Business Unit tracking systems
• Resolving disputes
• Issuing credit/debit memos
• Processing samples/rebates
• Monitoring sales orders through the order fulfillment process

Skills

Customer service

Communication

Multitasking

Project management

Change management

Tools

SAP R/3

Salesforce.com

SharePoint

Excel

PowerPoint

Word

Job description

Kelly is seeking an Admin Customer Service Representative for a 12-month contract in Wilmington, DE (19805). The role is hybrid—3 days in the office and 2 days at home, Monday–Friday, 8:00 AM–5:00 PM, with a pay rate of $24/hr.

The responsibilities include handling customer inquiries, using various tracking systems, resolving disputes, issuing credits/debits, processing samples/rebates, and monitoring orders through fulfillment.