Hybrid Activations Specialist — Utilities Onboarding

conserviceinternal; Logan (UT); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Conservice is seeking an Activation Specialist to contact utility providers and ensure utilities are turned on at client homes during transitions. You will coordinate requests, manage urgent issues, and keep clients informed via Conservice software.

The role requires strong communication, problem-solving, and computer skills, with a hybrid schedule (in office Tuesday, Wednesday and Thursday) and a 8am-5pm MT workday.

Qualifications

• High school diploma or GED required.
• Strong communication and problem-solving abilities.
• Proficiency with basic computer software and systems.

Responsibilities

• Learn and follow complex methodologies to meet client needs by navigating documents, programs, and websites.
• Coordinate utility requests with providers via phone, email, fax and online.
• Resolve urgent issues in a timely manner.
• Provide updates through notes and messages to clients using Conservice software.
• Maintain relationships with brokers through professional contact and communication.
• High phone usage, outbound calls to schedule start/stop dates and verify information.
• Complete multiple requests while waiting on hold or via other activation channels.
• Maintain a strong workflow under shifting priorities and deadlines.
• Authorized to pay account balances and request payments.

Skills

Adaptability

Attention to detail

Professional communication

Computer skills

Time management

Teamwork

Education

High School Diploma or GED

Job description

Conservice is seeking an Activation Specialist to contact utility providers and ensure utilities are turned on at client homes during transitions. You will coordinate requests, manage urgent issues, and keep clients informed via Conservice software.

The role requires strong communication, problem-solving, and computer skills, with a hybrid schedule (in office Tuesday, Wednesday and Thursday) and a 8am-5pm MT workday.