Hybrid ACH Support Specialist

Del Norte Credit Union; Espanola (NM); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

401(k) Match

Life Insurance

Disability Coverage

PTO & Holidays

Volunteer Hours

Mental Health Days

Employee Assistance Program

Tuition Reimbursement

Gym Membership

Employee Discounts

Ongoing Learning

Job summary

Del Norte Credit Union is seeking an ACH Processor to ensure accurate and timely processing of ACH transactions, while upholding regulatory requirements and internal controls. The role supports daily ACH operations, resolves exceptions, and collaborates across departments to maintain settlement accuracy and payment integrity.

Located in Espanola, NM with hybrid work possible and supervisor approval. The position requires ACH certification within one year and emphasizes service to members and

Qualifications

• Three to five years of related ACH experience.
• Must be ACH certified within one year of taking the position.
• Strong understanding of NACHA rules and Regulation E.

Responsibilities

• Research and resolve ACH exceptions, returns, NOCs, and discrepancies promptly.
• Review, upload, and process ACH files with correct settlement balancing.
• Provide responsive support to members and internal teams on ACH transactions and inquiries.
• Collaborate with Deposit Operations, Accounting, Fraud, and branches for accurate processing and reconciliation.
• Ensure compliance with NACHA rules, Regulation E, OFAC, and internal controls; monitor for suspicious activity.

Skills

ACH processing

Customer service

Attention to detail

Analytical thinking

Regulatory compliance

Microsoft Office

Communication

Problem solving

Education

Two-year college degree

ACH Certification

Tools

EFT systems

Office software

Job description

Del Norte Credit Union is seeking an ACH Processor to ensure accurate and timely processing of ACH transactions, while upholding regulatory requirements and internal controls. The role supports daily ACH operations, resolves exceptions, and collaborates across departments to maintain settlement accuracy and payment integrity.

Located in Espanola, NM with hybrid work possible and supervisor approval. The position requires ACH certification within one year and emphasizes service to members and