Hybrid ACH Exceptions Specialist

Socket.dev; Torrington (CT); On-site; USD 56,000 - 67,000; Full time

Benefits offered by this job

401k plan

Health insurance package

HSA contribution

Bank paid life insurance

Wellness reimbursement

Tuition reimbursement

PTO

Volunteer PTO

Flexible work schedules

Hybrid work roles

Employee recognition program

Career path coaching

Job summary

Socket.dev is seeking an ACH Exceptions Specialist to oversee end-to-end processing and resolution of ACH exceptions, returns, and disputes, ensuring compliance with Nacha rules and Regulation E. The role serves as the subject matter expert with daily cross-functional collaboration across Treasury, Operations, and Compliance.

Ideal candidates will have AAP certification, strong analytical and communication skills, and extensive banking ACH experience.

Qualifications

• Accredited ACH Professional (AAP) certification is required.
• Strong understanding of Regulation E and ACH error-resolution requirements.
• Extensive experience in ACH operations, ACH exceptions, payment processing, and Nacha Rules, preferably within a banking environment.

Responsibilities

• Manage the end-to-end daily processing of ACH exception activity, including unposted transactions, NSF items, stop payments, returns, and other exceptions, ensuring timely and accurate resolution in accordance with Nacha Rules and regulatory requirements.
• Research and process death notification entries, including post-death government benefit returns and reclamations; restrict or freeze associated deposit accounts when appropriate.
• Process and monitor Notices of Change (NOC) updates and communicate changes to the appropriate departments.
• Research and resolve originated ACH returns, errors, and exceptions in collaboration with Treasury Services and Loan Operations as needed.
• Verify pre-notification entries and return items with invalid account or payee information.
• Balance and reconcile daily ACH settlement General Ledger and resolve discrepancies.
• Research and resolve consumer and commercial reports of unauthorized or erroneous ACH debits.
• Manage the WSUD process, ensuring documentation is complete and actioned within required timeframes.
• Apply Nacha requirements and return codes for unauthorized ACH transactions, including Regulation E matters.
• Escalate legal, compliance, fraud, or operational-risk concerns as appropriate.
• Maintain records supporting ACH disputes and returns.
• Monitor ACH return activity and identify originators nearing return-rate thresholds.
• Serve as the Bank's primary ACH subject matter expert and escalation point for ACH-related questions.
• Provide guidance across departments regarding ACH processing and regulatory requirements.
• Participate in testing and implementation of ACH system enhancements and changes.
• Develop and deliver periodic ACH training for staff.
• Educate employees on WSUD reporting requirements and NACHA definitions of unauthorized activity.
• Maintain current ACH knowledge and professional certifications.
• Support independent ACH audits, regulatory examinations, and risk assessments.
• Develop and maintain detailed ACH procedures for continuity and cross-training.

Skills

Analytical thinking

Organizational skills

Problem-solving

Communication skills

Education

Accredited ACH Professional (AAP) certification

Accredited Payments Risk Professional (APRP) certification

Tools

Microsoft Word

Microsoft Excel

Outlook

PDF documents

Job description

Socket.dev is seeking an ACH Exceptions Specialist to oversee end-to-end processing and resolution of ACH exceptions, returns, and disputes, ensuring compliance with Nacha rules and Regulation E. The role serves as the subject matter expert with daily cross-functional collaboration across Treasury, Operations, and Compliance.

Ideal candidates will have AAP certification, strong analytical and communication skills, and extensive banking ACH experience.