Hybrid Accounting Operations Supervisor

Hanover Insurance Group, Inc.; Worcester (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Hanover Insurance Group, Inc. in Worcester, MA is seeking an Accounting Operations Supervisor to lead a team delivering premium, loss, commission, and receivable accounting processes. This full-time, exempt role offers hybrid work and requires strong GAAP knowledge and leadership capabilities.

You will oversee reconciliations, journal entries, and analyses, ensuring SOX controls and policies are followed while driving process improvements and staff development in a collaborative environment.

Qualifications

• 5+ years of progressive accounting, finance, or related professional experience.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Strong understanding of Property & Casualty insurance (Personal and Commercial Lines).
• Experience preparing or reviewing account reconciliations, journal entries, financial analyses, and/or accounting controls.
• Strong understanding of U.S. GAAP accounting principles and internal-control practices.
• Demonstrated ability to analyze financial information, identify issues, and develop practical solutions.
• Strong organizational and prioritization skills, with the ability to manage multiple responsibilities and deadlines.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel and other Microsoft 365 applications, including Power BI.

Responsibilities

• Lead day-to-day execution of assigned premium, loss, commission, cash, receivable, collection, and related accounting processes.
• Collaborate with management on team priorities, work assignment and alignment, monitor progress, and ensure deliverables are completed accurately and on time.
• Review and approve account reconciliations, journal entries, financial analyses, control documentation, and other accounting deliverables.
• Oversee the investigation and resolution of accounting discrepancies, aged reconciling items, interface issues, and operational exceptions.
• Ensure accounting activity is recorded and supported in accordance with applicable accounting policies, control requirements, and established procedures.
• Analyze overdue premium, financial receivables, legal collections, and other relevant trends.
• Identify emerging issues and communicate meaningful insights and recommendations to management and business partners.
• Lead or support process standardization, automation, and workflow-improvement initiatives.
• Develop team member capabilities through coaching, training, knowledge sharing, cross-training, and stretch assignments.
• Foster a collaborative and inclusive environment that encourages accountability, continuous learning, and professional growth.

Skills

Team leadership

US GAAP

Reconciliations

Journal entries

Financial analysis

Power BI

Excel

Communication

Education

Bachelor's in Accounting

Tools

Power BI

Excel

Job description

Hanover Insurance Group, Inc. in Worcester, MA is seeking an Accounting Operations Supervisor to lead a team delivering premium, loss, commission, and receivable accounting processes. This full-time, exempt role offers hybrid work and requires strong GAAP knowledge and leadership capabilities.

You will oversee reconciliations, journal entries, and analyses, ensuring SOX controls and policies are followed while driving process improvements and staff development in a collaborative environment.