Hybrid Accounting Operations Lead & Team Coach

Viking Cruises; Los Angeles (CA); Hybrid; USD 47,000 - 55,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) matching

ESPP

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Cruise benefit

Gym membership

Theatre discounts

Job summary

Viking Cruises in Woodland Hills, CA is seeking an Accounting Operations Team Lead to oversee daily balance due and refund work, coach the team, and optimize processes for timely, accurate results. Hybrid work requires in-office Monday and Thursday plus one additional weekday.

The role demands 3+ years in accounting operations, prior team leadership, strong Excel skills, and customer-service experience. You’ll collaborate across departments to improve workflows and passenger satisfaction.

Qualifications

• 3+ years in accounting operations or related field.
• Experience leading, training, or mentoring a team.
• Customer service and clear email communication skills.
• Strong analytical and problem-solving abilities.
• Experience with reservation or payment processing systems a plus.

Responsibilities

• Coordinate and monitor the daily distribution of balance due, refund, receivable, and related Accounting Operations assignments.
• Support team members by answering questions, providing guidance, and assisting with issue resolution.
• Monitor workloads, aging items, and completion status to ensure assignments are completed accurately and on time.
• Assist with training, onboarding, cross-training, and ongoing development of team members.
• Identify operational trends, volume increases, recurring issues, and process improvement opportunities and communicate recommendations to management.
• Review and resolve complex or escalated booking, balance due, refund, receivable, and payment-processing issues, identify recurring trends, and coordinate resolutions with appropriate internal teams.
• Monitor and manage refund, balance due, receivable, and ARA workflows, ensuring exceptions, aged items, payment issues, and upcoming departure balances are resolved accurately and within established timelines.
• Prepare reports and provide updates regarding team productivity, workflow trends, and operational performance.
• Maintain and update departmental procedures, training materials, and process documentation.
• Partner with internal departments, including Air, Reservations, Customer Relations, Sales, and Reservation Technology, to resolve booking-related questions and issues
• Participate in special projects and perform other duties as assigned.

Skills

Accounting operations

Team leadership

Customer service

Email communication

Problem solving

Tools

Excel

Reservation systems

Payment processing systems

Job description

Viking Cruises in Woodland Hills, CA is seeking an Accounting Operations Team Lead to oversee daily balance due and refund work, coach the team, and optimize processes for timely, accurate results. Hybrid work requires in-office Monday and Thursday plus one additional weekday.

The role demands 3+ years in accounting operations, prior team leadership, strong Excel skills, and customer-service experience. You’ll collaborate across departments to improve workflows and passenger satisfaction.