Accounting Operations Team Lead

Viking Cruises; Los Angeles (CA); Hybrid; USD 47,000 - 55,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) matching

ESPP

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Cruise benefit

Gym membership

Theatre discounts

Job summary

Viking Cruises in Woodland Hills, CA is seeking an Accounting Operations Team Lead to oversee daily balance due and refund work, coach the team, and optimize processes for timely, accurate results. Hybrid work requires in-office Monday and Thursday plus one additional weekday.

The role demands 3+ years in accounting operations, prior team leadership, strong Excel skills, and customer-service experience. You’ll collaborate across departments to improve workflows and passenger satisfaction.

Qualifications

• 3+ years in accounting operations or related field.
• Experience leading, training, or mentoring a team.
• Customer service and clear email communication skills.
• Strong analytical and problem-solving abilities.
• Experience with reservation or payment processing systems a plus.

Responsibilities

• Coordinate and monitor the daily distribution of balance due, refund, receivable, and related Accounting Operations assignments.
• Support team members by answering questions, providing guidance, and assisting with issue resolution.
• Monitor workloads, aging items, and completion status to ensure assignments are completed accurately and on time.
• Assist with training, onboarding, cross-training, and ongoing development of team members.
• Identify operational trends, volume increases, recurring issues, and process improvement opportunities and communicate recommendations to management.
• Review and resolve complex or escalated booking, balance due, refund, receivable, and payment-processing issues, identify recurring trends, and coordinate resolutions with appropriate internal teams.
• Monitor and manage refund, balance due, receivable, and ARA workflows, ensuring exceptions, aged items, payment issues, and upcoming departure balances are resolved accurately and within established timelines.
• Prepare reports and provide updates regarding team productivity, workflow trends, and operational performance.
• Maintain and update departmental procedures, training materials, and process documentation.
• Partner with internal departments, including Air, Reservations, Customer Relations, Sales, and Reservation Technology, to resolve booking-related questions and issues
• Participate in special projects and perform other duties as assigned.

Skills

Accounting operations

Team leadership

Customer service

Email communication

Problem solving

Tools

Excel

Reservation systems

Payment processing systems

Job description

Job Summary

The Accounting Operations Team Lead is responsible for overseeing the daily distribution and completion of balance due and refund assignments, providing training and operational support to the Accounting Operations team, and ensuring work is completed accurately and within established timelines. This position will monitor team workloads, resolve aged or complex booking issues, identify operational trends, and partner with management and other departments to improve processes and support passenger satisfaction. The Team Lead will also provide day-to-day coaching and guidance to team members while maintaining responsibility for assigned accounting operations activities.

This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis.

Job Responsibilities

• Coordinate and monitor the daily distribution of balance due, refund, receivable, and related Accounting Operations assignments.
• Support team members by answering questions, providing guidance, and assisting with issue resolution.
• Monitor workloads, aging items, and completion status to ensure assignments are completed accurately and on time.
• Assist with training, onboarding, cross-training, and ongoing development of team members.
• Identify operational trends, volume increases, recurring issues, and process improvement opportunities and communicate recommendations to management.
• Review and resolve complex or escalated booking, balance due, refund, receivable, and payment-processing issues, identify recurring trends, and coordinate resolutions with appropriate internal teams.
• Monitor and manage refund, balance due, receivable, and ARA workflows, ensuring exceptions, aged items, payment issues, and upcoming departure balances are resolved accurately and within established timelines.
• Prepare reports and provide updates regarding team productivity, workflow trends, and operational performance.
• Maintain and update departmental procedures, training materials, and process documentation.
• Partner with internal departments, including Air, Reservations, Customer Relations, Sales, and Reservation Technology, to resolve booking-related questions and issues
• Participate in special projects and perform other duties as assigned.

Job Requirements

• 3+ years of experience in accounting operations, receivables, refunds, collections, customer account management, or a related field.
• Previous experience serving as a team lead, trainer, mentor, or subject matter expert.
• Customer service and telephone support experience required.
• Experience preparing customer-focused emails and documenting procedures or training materials.
• Intermediate Microsoft Excel skills, including experience working with spreadsheets and formulas.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Collections experience preferred.
• Experience with reservation, accounting, or payment processing systems preferred.

What We Offer You

• Highly competitive compensation plan.
  • $34 - $40 per hour determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.
  • Employees are eligible for annual discretionary bonus.
  • 401(k) plan with company match.
  • Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions.
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
• Opportunity to take a free and/or discounted cruise.
• Highly subsidized gym membership.
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

About Viking

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, fiveoceansand all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine,Chairmanand CEO Torstein Hagen oftensaysViking offers experiences ForTheThinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row byCondé Nast Travelerinthe 2025 Readers’ Choice Awards. Viking is alsorateda “World’s Best” byTravel + Leisure—no other travel company has simultaneously received such honorsbyboth publications.

Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams’ outstanding contributions.