Hybrid Accountability & Performance Analyst

Chicago Housing Authority; Chicago (IL); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

PTO package

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Parking transit

Legal services

Job summary

The Chicago Housing Authority seeks an Accountability Analyst to monitor, validate, and report on performance across departments, ensuring compliance with standards and resolving resident complaints.

Under limited supervision, you will develop accountability frameworks, produce detailed performance reports, train staff, and lead meetings to foster a culture of accountability while supporting portfolio operations.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field, or combination of experience.
• 2–3 years’ experience in customer experience or quality assurance settings.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting tools.
• Ability to work independently and as part of a team.
• Detail-oriented with a strong commitment to accuracy and integrity.
• Valid driver’s license is required.

Responsibilities

• Validate resident complaints addressed at CHA portfolio.
• Follow up with portfolio operations on updates on complaint resolutions.
• Develop and implement accountability frameworks and performance metrics.
• Prepare detailed reports and presentations on performance outcomes.
• Identify areas for improvement and recommend corrective actions.
• Collaborate with department heads to align with organizational objectives.
• Conduct regular analysis on work orders and reports to emergency services.
• Provide training and support to staff on accountability practices.
• Facilitate meetings and workshops to promote a culture of accountability.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Data analysis tools

Teamwork

Attention to detail

Education

Bachelor's degree in Business Administration/Management or related field

Tools

Data reporting tools

Job description

The Chicago Housing Authority seeks an Accountability Analyst to monitor, validate, and report on performance across departments, ensuring compliance with standards and resolving resident complaints.

Under limited supervision, you will develop accountability frameworks, produce detailed performance reports, train staff, and lead meetings to foster a culture of accountability while supporting portfolio operations.