Accountability Analyst

Chicago Housing Authority; Chicago (IL); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

PTO package

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Parking transit

Legal services

Job summary

The Chicago Housing Authority seeks an Accountability Analyst to monitor, validate, and report on performance across departments, ensuring compliance with standards and resolving resident complaints.

Under limited supervision, you will develop accountability frameworks, produce detailed performance reports, train staff, and lead meetings to foster a culture of accountability while supporting portfolio operations.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field, or combination of experience.
• 2–3 years’ experience in customer experience or quality assurance settings.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting tools.
• Ability to work independently and as part of a team.
• Detail-oriented with a strong commitment to accuracy and integrity.
• Valid driver’s license is required.

Responsibilities

• Validate resident complaints addressed at CHA portfolio.
• Follow up with portfolio operations on updates on complaint resolutions.
• Develop and implement accountability frameworks and performance metrics.
• Prepare detailed reports and presentations on performance outcomes.
• Identify areas for improvement and recommend corrective actions.
• Collaborate with department heads to align with organizational objectives.
• Conduct regular analysis on work orders and reports to emergency services.
• Provide training and support to staff on accountability practices.
• Facilitate meetings and workshops to promote a culture of accountability.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Data analysis tools

Teamwork

Attention to detail

Education

Bachelor's degree in Business Administration/Management or related field

Tools

Data reporting tools

Job description

The Accountability Analyst works under limited supervision and will play a crucial role in ensuring that our organization meets its strategic goals and objectives. This position involves monitoring, evaluating, validating, and reporting on the performance of various departments and projects, ensuring compliance with established standards and protocols, and resolving resident complaints.

DUTIES AND RESPONSIBILITIES

• Visit CHA portfolio to validate that resident complaints were appropriately addressed.
• Follow up with portfolio operations team to request updates on complaint resolutions.
• Develop and implement accountability frameworks and performance metrics.
• Prepare detailed reports and presentations on performance outcomes.
• Identify areas for improvement and recommend corrective actions.
• Collaborate with department heads to ensure alignment with organizational objectives.
• Conduct regular analysis on work orders and reports to emergency services.
• Provide training and support to staff on accountability practices.
• Facilitate meetings and workshops to promote a culture of accountability.

QUALIFICATIONS

Bachelor's degree in Business Administration, Management, or a related field, or a combination of experience with a preference of 2-3 years’ experience in customer experience or quality assurance settings. The candidate will have strong analytical and problem-solving skills, along with excellent communication and interpersonal skills. Proficiency in data analysis and reporting tools, with the ability to work independently and as part of a team. Detail-oriented with a strong commitment to accuracy and integrity. Valid driver’s license is required.

BENEFITS AT-A-GLANCE

• Vacation, Sick and Personal, competitive PTO package
• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• Long-Term Care Insurance
• Pet Insurance
• Parking Transit
• Prepaid Legal Services
• Brightstar 529 College Savings Plan
• Identity Theft Protection
• Hospital Indemnity Insurance
• Voluntary Critical Illness Insurance
• Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
• Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt‑out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
• Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.

"Applications will be accepted for 30 days from the date of posting. However, the position may be closed at any point if a sufficient number of qualified applications are received.”

Salary or Range: $70,000 – $75,000

Grade: S7

FLSA: Exempt

Union: No