Hybrid Account Manager - Commercial Lines (CA)

Insurance Office of America; Long Beach (CA); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Sick time

Career progression opportunities

Team environment

Job summary

Insurance Office of America in Southern California is seeking an Account Manager for Commercial Lines to manage an assigned book, ensure retention, and support new business. The role involves coordinating daily administrative and client service tasks, resolving complex issues, and maintaining accurate policy administration and renewals.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, active P&C license (CIC preferred), strong analytical and customer service

Qualifications

• 3–5 years in account management or 5+ years in insurance
• Active Property & Casualty (P&C) license required
• Professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills

Responsibilities

• Manage assigned book of business, ensuring retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring accuracy of policy administration and renewals.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, billing, claims, and coverage analysis.

Skills

Account management experience

Analytical skills

Communication

Multitasking

Organizational skills

Education

High School Diploma (or equivalent)

P&C license

CIC designation (or equivalent)

Tools

MS Office (Outlook/Word/Excel)

Job description

Insurance Office of America in Southern California is seeking an Account Manager for Commercial Lines to manage an assigned book, ensure retention, and support new business. The role involves coordinating daily administrative and client service tasks, resolving complex issues, and maintaining accurate policy administration and renewals.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, active P&C license (CIC preferred), strong analytical and customer service