Hybrid Account Manager - Commercial Lines (CA)

Insurance Office of America; Lemon Grove (CA); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive salaries

Bonus potential

Company-paid health insurance

401K with employer match

Job summary

Insurance Office of America in Southern California seeks an Account Manager - Commercial Lines to manage a book of business, retain accounts, and support new business. The role emphasizes policy administration, billing, claims handling, and client service.

Ideal candidates have 3-5 years in account management or 5+ in insurance, active P&C license, CIC preferred, and strong communication and MS Office skills; hybrid work in SoCal.

Qualifications

• 3–5 years of account management experience, or 5+ years in the insurance industry.
• Strong knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC preferred.
• Excellent analytical, problem-solving, and decision-making skills.
• Outstanding customer service, communication, multitasking, and organization.

Responsibilities

• Manage an assigned book of business and support retention.
• Coordinate day-to-day administrative and customer service activities.
• Resolve complex issues with accuracy and prevent errors/omissions.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor delinquent accounts and pursue collections.
• Renewals: research clients, submissions, and proposals.
• Communicate status and issues with the account team.

Skills

Account management

Insurance brokerage

Customer service

Analytical skills

Communication

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America in Southern California seeks an Account Manager - Commercial Lines to manage a book of business, retain accounts, and support new business. The role emphasizes policy administration, billing, claims handling, and client service.

Ideal candidates have 3-5 years in account management or 5+ in insurance, active P&C license, CIC preferred, and strong communication and MS Office skills; hybrid work in SoCal.