Hybrid Access Specialist/Medical Support Staff

United Way of Greenville County; Hillman (MI); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Sick time

Supportive team environment

Opportunities to learn and grow

Job summary

Thunder Bay Community Health Service, Inc. seeks a Hybrid Access Specialist/Medical Support Staff to join our Hillman, MI clinic. This role blends front-desk patient access duties with hands-on clinical support, offering variety and teamwork in a community-focused setting.

You will split time between welcoming patients, scheduling, and insurance tasks, and assisting clinicians with examinations, specimen collection, and EMR documentation, while ensuring patient safety and HIPAA compliance.

Qualifications

• Completion of an accredited Medical Assistant or LPN program.
• BLS certification required at hire.
• Ability to meet the physical demands of a medium-duty position.
• Site-to-site travel is required.

Responsibilities

• Greet patients and visitors with friendly, professional service.
• Manage multi-line phone calls and help patients navigate care.
• Schedule appointments and handle reminders/confirmations.
• Triage urgent concerns within scope of practice.
• Verify insurance, update patient info, and assist with forms.
• Collect co-pays and process payments; balance daily receipts.
• Assist with TBCHS services enrollment and resources.
• Maintain HIPAA compliance and EMR documentation.
• Prepare exam rooms and assist with procedures.
• Administer medications, injections, and vaccines as directed.

Skills

Patient-focused

Flexible and dependable

Strong communicator/listener

Organized/in-dependent

Team player

Education

Accredited Medical Assistant or LPN program

Job description

Hybrid Access Specialist/Medical Support Staff View All Openings

HILLMAN, MI 49746

I'm interested

Job ID: GA1117-9

Advertised Job Type: Permanent - Full-time regular employment

Work Type: On Site

Job Description

NOW HIRING: HYBRID ACCESS SPECIALIST / MEDICAL SUPPORT STAFF

Two Roles. One Amazing Opportunity. Make a Difference Every Day!

Are you looking for a position where no two days are exactly alike? Do you enjoy working with patients, staying busy, and being part of a team that makes a difference in the community?

Thunder Bay Community Health Service, Inc. (TBCHS) is looking for a Hybrid Access Specialist/Medical Support Staff to join our team!

This unique position combines front-office patient access responsibilities with hands-on clinical support. Your day may look different depending on the needs of the health center - which means you'll have the opportunity to use a wide range of skills while supporting patients and your coworkers.

WHAT YOU'LL DO

You'll spend approximately 50% of your time in Access Specialist duties and 50% providing Medical Support, working wherever you're needed most.

ACCESS SPECIALIST – 50%

Welcome patients and visitors with friendly, professional service.

Manage multi-line phone calls and help patients navigate their healthcare needs.

Schedule appointments and complete reminder/confirmation calls.

Triage urgent concerns within your scope of practice.

Verify insurance, update patient information, and assist with forms.

Collect co-pays, post payments, and balance daily collections.

Help patients learn about TBCHS services and resources, including insurance/Medicaid enrollment, sliding fee discounts, transportation assistance, dental, pharmacy, behavioral health, and more.

Maintain strict HIPAA compliance when handling patient information.

Assist with mail, office supplies, recall reports, and other daily operational needs.

Open and close the building according to established procedures.

MEDICAL SUPPORT STAFF – 50%

Room patients and obtain vital signs, screenings, and medical histories.

Assist providers with examinations and procedures.

Prepare and maintain patient rooms and follow infection-control and sterile-technique protocols.

Administer medications, injections, and vaccines as directed.

Collect laboratory specimens and perform in-house laboratory testing according to CLIA guidelines.

Complete accurate EMR documentation for visits, procedures, tests, and patient communications.

Process medication refills according to established protocols.

Provide patient education as directed by the provider.

Maintain clinical supplies, inventory, and equipment.

Maintain competency with immunization documentation and the MCIR program.

Complete required patient consents and other clinical documentation.

Perform drug screen collections according to DOT/NDOT guidelines.

WHAT WE'RE LOOKING FOR

We're looking for someone who is:

Patient-focused and committed to providing excellent service.

Flexible and dependable, with the ability to shift between front-office and clinical responsibilities.

A strong communicator and listener who works well with patients and coworkers.

Organized and able to work independently while staying on top of daily responsibilities.

A team player who contributes to a positive and supportive work environment.

Eager to learn, grow, and continually improve their skills.

Respectful, professional, and committed to doing their best every day.

QUALIFICATIONS

Completion of an accredited Medical Assistant or LPN program.

Eligible for certification/registration or licensure through CEU completion.

BLS certification required at hire.

Ability to meet the physical demands of a medium-duty position.

Site-to-site travel is required.

WHY JOIN TBCHS?

At TBCHS, you'll have the opportunity to make a meaningful impact while working alongside a team that cares about our patients and our communities.

401(k) matching

Paid time off and sick time

Supportive team environment

Opportunities to learn and grow

READY TO MAKE A DIFFERENCE?

If you're looking for a position that combines patient connection, clinical care, variety, and teamwork, this could be the opportunity you've been looking for!

Join TBCHS and bring your skills to a role where you can make a difference - both at the front desk and in the exam room.