Hybrid Access Specialist / Medical Support Staff

Thunder Bay Community Health Service; Hillman (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Sick time

Collaborative work environment

Opportunities to learn and grow

Job summary

Thunder Bay Community Health Service (TBCHS) in Michigan is seeking an Access Specialist & Medical Support Staff member to blend front-office responsibilities with clinical support. You will greet patients, schedule appointments, assist with billing, and support providers during exams, while also taking vital signs and helping maintain a safe clinic environment.

The role emphasizes adaptability, teamwork, and strong customer service skills.

Qualifications

• Completion of a Medical Assistant or LPN program.
• Eligible for certification, registration, or licensure as applicable.
• BLS certification required at hire.
• Ability to travel between TBCHS sites as needed.
• Strong communication and customer service skills.

Responsibilities

• Greet and assist patients and visitors with exceptional customer service.
• Schedule appointments, verify insurance, and assist with patient forms.
• Process payments and connect patients with TBCHS services.
• Room patients, take vital signs, complete screenings, and assist with patient histories.
• Support providers during exams and procedures; assist with vaccines and in-house testing.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

Medical Assistant program

LPN program

Job description

Join Our Team: Access Specialist & Medical Support Staff!

Looking for a career where no two days are exactly the same? TBCHS is looking for a friendly, flexible, and patient-focused team member to join us in a unique dual role as an Access Specialist & Medical Support Staff member!

This position offers the best of both worlds, combining patient access and front‑office responsibilities with hands‑on clinical support. Your day may include welcoming patients, scheduling appointments, and assisting with billing, while also supporting providers, taking vital signs, assisting with patient care, and keeping our clinics running smoothly.

What You’ll Do

As part of this dynamic role, you’ll spend time supporting both the front office and clinical teams based on the health center’s daily needs!

Patient Access Responsibilities:

• Greet and assist patients and visitors with exceptional customer service.


• Schedule appointments, answer phones, verify insurance, and assist with patient forms.


• Process payments and help connect patients with the many services and resources available at TBCHS.


• Help keep the front office organized, welcoming, and running efficiently.

Medical Support Responsibilities:

• Room patients, take vital signs, complete screenings, and assist with patient histories.


• Support providers during exams and procedures.


• Administer medications and vaccines, collect lab specimens, and assist with in‑house testing.


• Maintain accurate documentation and help ensure a safe, clean clinical environment.


• Provide patient education and support to help patients take an active role in their health.

What We’re Looking For

We’re looking for someone who is adaptable, compassionate, dependable, and eager to learn! The ideal candidate enjoys working with people, thrives in a team environment, and is comfortable jumping in wherever help is needed.

Qualifications include:

• Completion of a Medical Assistant or LPN program


• We will train in our \"grow your own\" Medical Assistant Program.


• Eligible for certification, registration, or licensure as applicable.


• BLS certification required at hire.


• Strong communication and customer service skills.


• Ability to travel between TBCHS sites as needed.

Why Join TBCHS?

At TBCHS, you’ll be part of a supportive team dedicated to making a difference in the lives of our patients and communities. We offer:

• Paid time off and sick time


• A positive, collaborative work environment


• Opportunities to learn, grow, and build your healthcare career

If you’re ready for a rewarding role where you can grow your skills, support your team, and make a difference every day, we’d love to have you join the TBCHS family!