Cambria Hotel Chicago Loop - Theatre District - Front Desk Supervisor

Aimbridge Hospitality LLC; Chicago (IL); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Daily Pay availability

Medical, Dental, and Vision Coverage

401k Retirement Plan

Paid Time Off

Job summary

A leading hospitality company in Chicago is seeking a Front Desk Supervisor to ensure a welcoming experience for guests and manage front office operations. The ideal candidate will have 2-3 years of experience in the hotel industry, along with supervisory experience. Responsibilities include leading the team, handling guest check-ins, and optimizing service efficiency. The role comes with a competitive benefits package including medical, dental, and retirement options.

Qualifications

• Minimum of 2 to 3 years of experience in a hotel or related field.
• Previous supervisory experience preferred.
• Must possess a valid driver's license.
• Compliance with relevant certifications required.

Responsibilities

• Greet guests warmly and ensure smooth check-in/check-out processes.
• Manage operational logs and track messages/packages.
• Support revenue strategies with competitive pricing and promotions.
• Lead and train team members while addressing guest concerns efficiently.

Skills

Guest Experience Pro

Operations Management

Team Leadership

Problem Solving

Rate Strategy

Education

High School diploma or equivalent

College coursework in a related field

Job description

Cambria Hotel Chicago Loop - Theatre District - Front Desk Supervisor | Address 32 W Randolph St, Chicago, IL, 60601 | Compensation $22.00 - $24.00/hour

Overview

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay availability
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Just steps away from the famed shopping on State Street, this boutique hotel is located inside the Oriental Theater building in the Chicago Loop Theater District. The hotel features on-site dining, state-of-the-art business services and modern guest rooms with free WiFi. Every room at Cambria Hotel Chicago Loop/Theater District provides a 49-inch flat-screen HDTV and a large work space with a desk and ergonomic chair. Select rooms also offer plush lounge seating. Intermission Restaurant and Bar features local craft beer, signature cocktails and dishes with fresh, local flavors for breakfast, lunch and dinner.