HVAC Warranty Technician

Jakes Heating and Air LLC; Knightstown (IN); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Simple IRA retirement plan

Ongoing training and development

Growth opportunities

Team accountability and results

Job summary

Jake's Heating, Air & Plumbing in Knightstown, Indiana, seeks an HVAC Warranty Technician to take ownership of warranty calls from diagnosis to resolution, troubleshoot newly installed and existing systems, and ensure quality workmanship. The role emphasizes speed, accuracy, and proactive problem solving within a team environment.

The ideal candidate has residential HVAC service or installation experience, strong diagnostic skills, and a preference for EPA certification.

Qualifications

• Residential HVAC service or installation experience required.
• Strong troubleshooting and diagnostic abilities.
• Customer service oriented with clear communication.
• EPA certification preferred.
• Valid driver's license with clean driving record.

Responsibilities

• Take ownership of warranty calls from diagnosis through resolution.
• Troubleshoot issues with newly installed and existing HVAC systems.
• Diagnose and repair heating, cooling, electrical, and mechanical components.
• Identify root causes of equipment failures and installation-related issues.
• Collaborate with installation and service teams to prevent repeat callbacks.
• Prioritize warranty calls and complete repairs efficiently without compromising quality.
• Communicate clearly with customers and keep them informed during repair.
• Document findings, repairs, and recommendations accurately.
• Identify recurring issues and relay solutions to management.
• Follow company safety standards and manufacturer guidelines.

Skills

Troubleshooting

Diagnostic skills

Customer communication

Problem solving

Attention to detail

Team collaboration

Valid driver's license

Education

EPA Certification

Job description

Description

At Jake's Heating, Air & Plumbing, we move with purpose, take ownership, and hold ourselves to a high standard. We're looking for an HVAC Warranty Technician who brings that same mindset to work every day.

This isn't just about fixing HVAC systems. It's about solving problems quickly, eliminating repeat issues, and making sure every customer receives the quality service they deserve.

We're looking for someone who is proactive, detail-oriented, and confident in their ability to diagnose problems, take action, and get the job done right the first time.

What You'll Do

• Take ownership of HVAC warranty calls from diagnosis through resolution.
• Quickly identify and troubleshoot issues with newly installed and existing HVAC systems.
• Diagnose and repair heating, cooling, electrical, and mechanical components.
• Identify the root cause of equipment failures and installation-related issues.
• Work with installation and service teams to prevent repeat callbacks.
• Prioritize warranty calls and complete repairs efficiently without sacrificing quality.
• Communicate clearly with customers, keeping them informed throughout the repair process.
• Document findings, repairs, and recommendations accurately.
• Recognize recurring issues and bring solutions to management.
• Follow company safety standards and manufacturer guidelines.
• Hold yourself accountable for quality workmanship and customer satisfaction.

What We're Looking For

• Previous residential HVAC service or installation experience.
• Strong troubleshooting and diagnostic skills.
• Ability to think quickly, make decisions, and solve problems independently.
• A proactive mindset focused on solutions rather than excuses.
• Strong attention to detail and commitment to getting it right the first time.
• Excellent communication and customer service skills.
• Ability to stay organized, manage priorities, and work efficiently.
• Willingness to collaborate with other technicians and departments.
• EPA certification preferred.
• Valid driver's license with an acceptable driving record.

The Cheetah Mindset

We're looking for someone who:

• Moves with urgency: Understands that every callback matters and takes action without unnecessary delays.
• Takes ownership: Doesn't pass problems along or make excuses. Sees the job through to completion.
• Stays proactive: Identifies potential issues before they become bigger problems.
• Focuses on results: Works efficiently while maintaining high standards.
• Finds solutions: Approaches challenges with a problem-solving mindset.
• Gets it right the first time: Takes pride in quality work and reducing repeat visits.
• Never stops improving: Uses every challenge as an opportunity to learn and improve.

What We Offer

• Competitive pay based on experience
• Health insurance
• Paid time off
• Simple IRA retirement plan
• Ongoing training and professional development
• Opportunities for growth and advancement
• A team that values accountability, hard work, and results

If you're an experienced HVAC technician who moves with urgency, takes pride in solving problems, and believes in doing things right the first time, we want to hear from you.

Jake's Heating, Air & Plumbing