Part Time Warranty Coordinator

Carrier Enterprise; Knightdale (NC); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and  

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional –

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is seeking a Warranty Advocate to handle warranty inquiries and claims for HVAC products. You will communicate clearly with licensed dealers and contractors, document interactions in the CRM, and coordinate with technical support and logistics for issue resolution.

The role emphasizes accuracy, responsiveness, and customer satisfaction, with opportunities to grow within a national distribution network and work across remote or in-office settings.

Qualifications

• 3 years warranty experience preferred, but not required.
• Strong verbal and written communication skills are essential.
• Experience using chat, phone and email channels in customer service.

Responsibilities

• Respond to warranty claims promptly via chat, email, and phone.
• Explain warranty coverage, terms, and conditions to customers.
• Process warranty claims to ensure timely, accurate resolution.

Skills

Customer service

Warranty experience

ServiceBench

Salesforce

Bilingual EN/ES

Education

High school diploma

College degree preferred

Tools

ServiceBench

Salesforce

Job description

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at www.carrierenterprise.com. Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Warranty Coordinator- HVAC Products | Carrier Enterprise| Carrolton-Texas or Raleigh -NC

Introduction

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website

www.carrierenterprise.com

Objective

The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.
• Assist customers in understanding their warranty coverage, terms, and conditions.
• Process warranty claims efficiently, ensuring timely and accurate resolution.
• Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.
• Provide customers with updates on the status of their warranty claims.
• Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.
• Escalate complex or unresolved issues to the appropriate team members or supervisors.
• Gather and document customer feedback to help improve products and services.
• Stay informed about company products, services, and warranty policies.
• Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years’ warranty experience preferred, but not required.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to handle high-stress situations and manage multiple tasks simultaneously
• Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Preferred Qualifications

• Knowledge of ServiceBench
• Knowledge of Salesforce
• Experience working with general contractors in a B2B environment
• Bi-lingual (English/Spanish)

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.