Part Time Warranty Coordinator

carrierenterprise; Knightdale (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional |

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is seeking a Warranty Advocate to handle warranty inquiries and claims via chat, email, and phone. You will explain coverage, process claims, and keep customers updated on status while coordinating with internal teams for timely resolutions.

The role emphasizes accuracy, strong communication, and a commitment to high-quality customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 3 years warranty experience preferred, but not required.
• Strong verbal and written communication skills.
• Excellent problem-solving and attention to detail.

Responsibilities

• Respond promptly to warranty inquiries via chat, email, and phone.
• Explain warranty coverage, terms, and conditions to customers.
• Process warranty claims accurately and timely.
• Maintain detailed records in the CRM (Salesforce).
• Provide customers with updates on claim status and collaborate with teams.

Skills

Customer service

Communication

Problem-solving

Multitasking

Remote/office adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce

ServiceBench

Job description

Warranty Coordinator- HVAC Products | Carrier Enterprise| Carrolton-Texas or Raleigh -NC

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

Objective:

The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.
• Assist customers in understanding their warranty coverage, terms, and conditions.
• Process warranty claims efficiently, ensuring timely and accurate resolution.
• Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.
• Provide customers with updates on the status of their warranty claims.
• Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.
• Escalate complex or unresolved issues to the appropriate team members or supervisors.
• Gather and document customer feedback to help improve products and services.
• Stay informed about company products, services, and warranty policies.
• Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years’ warranty experience preferred, but not required.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to handle high-stress situations and manage multiple tasks simultaneously
• Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

Preferred Qualifications:

• Knowledge of ServiceBench
• Knowledge of Salesforce
• Experience working with general contractors in a B2B environment
• Bi-lingual (English/Spanish)

Benefits:

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and Long-term)

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional Development

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years’ warranty experience preferred, but not required.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to handle high-stress situations and manage multiple tasks simultaneously
• Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.