Job Description
HVAC Service Manager - Commercial HVAC
Location:
Columbus, GA
Job Type:
Full-Time | Leadership
Base Salary:
Starting at $90,000/year
Monthly Vehicle Allowance
Position Summary
We are seeking an experienced Commercial HVAC Service Manager to lead the financial, operational, and business performance of a growing service operation in Columbus, GA. This is a P&L-focused leadership role responsible for profitable revenue growth, gross margins, budgeting, forecasting, service operations, customer relationships, and team development. The ideal candidate is more than a strong HVAC technician or field supervisor. We are looking for a business-minded HVAC leader who understands how to grow revenue, control expenses, improve profitability, develop employees, and deliver exceptional customer service.
Key Responsibilities
P&L & Financial Management
- Own and manage the P&L and overall financial performance of the service business
- Develop strategies to achieve revenue, gross margin, profitability, and growth objectives
- Review financial statements, budgets, forecasts, profitability reports, and KPIs
- Identify financial trends and implement corrective actions when needed
- Manage labor, materials, fleet, equipment, and departmental expenses
- Develop accurate revenue and profitability forecasts
- Monitor service profitability and implement strategies to improve margins
Revenue Growth & Business Development
- Drive profitable growth across:
- Preventative maintenance/service agreements
- Demand service and repairs
- Retrofit and equipment replacement projects
- New customer development
- Identify opportunities within existing accounts to expand services
- Develop and maintain strong customer relationships
- Support estimates, proposals, and service recommendations
- Resolve escalated customer concerns and protect long-term relationships
Service Operations
- Oversee scheduling, dispatching, manpower, and departmental resources
- Maximize technician productivity and labor utilization
- Ensure service work is properly estimated, performed, documented, and invoiced
- Monitor operational KPIs and identify opportunities to improve efficiency
- Ensure resources are aligned with customer needs and financial objectives
Leadership & Team Development
- Lead, coach, develop, and hold service personnel accountable
- Establish expectations for productivity, customer service, safety, and financial performance
- Recruit and retain a high-performing service team
- Develop technicians, supervisors, and future leaders
- Promote a culture of accountability, safety, teamwork, and continuous improvement
Executive Communication
- Provide senior leadership with regular updates regarding:
- Financial performance
- Revenue and profitability
- Business development
- Operational performance
- Staffing and productivity
- Growth opportunities and risks
Qualifications
- 3+ years of progressive leadership experience in commercial HVAC service, mechanical services, construction, facilities services, or a related industry
- Demonstrated experience managing a P&L, departmental budget, or significant operating expenses
- Proven ability to grow revenue while maintaining or improving gross margins and profitability
- Strong understanding of financial statements, budgeting, forecasting, and business KPIs
- Strong knowledge of commercial HVAC service operations and equipment
- Experience leading, developing, and managing employees
- Strong customer relationship and business development abilities
- Excellent communication, negotiation, and problem-solving skills
- Proficiency with Microsoft Office and business/service management technology
- Valid driver's license
HVAC License Preferred.
Key Competencies
- P&L ownership and accountability
- Financial and business acumen
- Profitable revenue growth
- Budgeting and forecasting
- Gross margin management
- Labor and expense management
- Business development
- Customer relationship management
- Data-driven decision making
- Leadership and employee development
- Operational problem solving
Schedule & Travel
- Full-Time
- Flexibility for occasional evenings and weekends as business needs require
- Infrequent overnight travel
- Regular visits to customer facilities and job sites
Physical & Work Environment
This position combines office-based leadership with regular field involvement. The Service Manager will visit commercial customer locations, mechanical/equipment rooms, and occasionally rooftops. Ability to occasionally lift or move up to 25 pounds is required.
Compensation & Benefits
- Base salary starting at $90,000/year
- Commission opportunities
- Monthly vehicle allowance
- Medical, dental, and vision insurance
- Paid vacation and holidays
- 401(k) with multiple investment options
- Training and leadership development programs
- Company-paid Employee Assistance Program
- Employee discount programs
- Company-paid and voluntary life insurance
- Company-paid and voluntary AD&D insurance
- Company-paid short-term disability
- Voluntary long-term disability
- Healthcare reimbursement account
- Dependent care reimbursement account
- Vehicle purchase discount programs
- Stable, year-round commercial HVAC service business
- Long-term career advancement opportunities
Why Join Us?
- Take ownership of a commercial HVAC service business and its financial performance
- Make a direct impact on revenue, profitability, and growth
- Lead and develop a high-performing service team
- Build strong customer relationships and expand market opportunities
- Work with an established organization offering long-term stability and resources
- Advance your career in commercial HVAC operations and business leadership
Work Authorization
Applicants must be legally authorized to work in the United States at the time of hire.
This employer does not provide current or future visa sponsorship or transfer sponsorship for employment.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.