HVAC Tech Support Specialist - First Shift, Flexible Hours
Auer Steel & Heating Supply Company Inc.
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Benefits offered by this job
Job summary
Auer Steel & Heating Supply Co. is hiring a Technical Support Specialist to work out of Neenah, WI or Madison, WI. This role provides post-sale support for HVAC equipment and assists customers with basic installation and troubleshooting questions.
We value experience—3+ years in HVAC/R installation/service—plus strong communication skills and basic computer know-how, including Windows. Competitive pay, comprehensive benefits, flexible hours, and generous PTO are offered.
Qualifications
- 3+ years of experience in the installation and service of HVAC/R equipment.
- Strong written communication and customer service skills.
- Basic computer skills including Windows operating system.
Responsibilities
- Provide basic troubleshooting and installation assistance of HVAC/R equipment.
- Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers and other personnel.
- Document call information in the event additional follow-up is required.
- Conduct training classes on basic installation and troubleshooting techniques.
- Other duties as assigned.
Skills
Tools
Job description
Auer Steel & Heating Supply Co. is hiring a Technical Support Specialist to work out of Neenah, WI or Madison, WI. This role provides post-sale support for HVAC equipment and assists customers with basic installation and troubleshooting questions.
We value experience—3+ years in HVAC/R installation/service—plus strong communication skills and basic computer know-how, including Windows. Competitive pay, comprehensive benefits, flexible hours, and generous PTO are offered.
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