HVAC Technical Support Lead & SME - Growth

Lennox; Richardson (TX); On-site; USD 91,000 - 120,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disabilityInsurance

12 days paid time off

2 paid well-being days

1 paid volunteer day

12 paid holidays

3 floating holidays per year

Job summary

Lennox in Richardson, TX is seeking a Supervisor of Technical Consultants to lead a team responsible for complex technical assistance to dealers, contractors and field sales personnel. The role emphasizes planning, directing and evaluating the work of the team.

You will create escalation procedures, monitor service levels, analyze key metrics, and drive process improvements while ensuring outstanding customer service and clear communication.

Qualifications

• Bachelor-level experience not required; high school diploma or equivalent is required.
• Excellent verbal and written communication skills and customer service mindset.
• Ability to lead a team, coordinate multiple requests, and prioritize tasks.
• Experience with SAP and MS Office Suite preferred.
• Strong presentation skills and capability to train or mentor staff.
• Capacity to serve as a Subject Matter Expert for Technical Services.
• Ability to define, measure, and analyze performance metrics.

Responsibilities

• Lead, evaluate and develop a team of technical consultants.
• Create and manage escalation procedures and ensure service levels are maintained.
• Define, measure, and analyze key metrics to assess the effectiveness of the overall support infrastructure.
• Identify and implement process improvements.

Skills

Team leadership

Verbal & written communication

Customer service

Problem solving

MS Office

SAP experience

Presentation skills

Multi-tasking

Education

High school diploma or equivalent

Tools

SAP

Job description

Lennox in Richardson, TX is seeking a Supervisor of Technical Consultants to lead a team responsible for complex technical assistance to dealers, contractors and field sales personnel. The role emphasizes planning, directing and evaluating the work of the team.

You will create escalation procedures, monitor service levels, analyze key metrics, and drive process improvements while ensuring outstanding customer service and clear communication.