HVAC Technical Support Supervisor

Lennox; Richardson (TX); On-site; USD 91,000 - 120,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disabilityInsurance

12 days paid time off

2 paid well-being days

1 paid volunteer day

12 paid holidays

3 floating holidays per year

Job summary

Lennox in Richardson, TX is seeking a Supervisor of Technical Consultants to lead a team responsible for complex technical assistance to dealers, contractors and field sales personnel. The role emphasizes planning, directing and evaluating the work of the team.

You will create escalation procedures, monitor service levels, analyze key metrics, and drive process improvements while ensuring outstanding customer service and clear communication.

Qualifications

• Bachelor-level experience not required; high school diploma or equivalent is required.
• Excellent verbal and written communication skills and customer service mindset.
• Ability to lead a team, coordinate multiple requests, and prioritize tasks.
• Experience with SAP and MS Office Suite preferred.
• Strong presentation skills and capability to train or mentor staff.
• Capacity to serve as a Subject Matter Expert for Technical Services.
• Ability to define, measure, and analyze performance metrics.

Responsibilities

• Lead, evaluate and develop a team of technical consultants.
• Create and manage escalation procedures and ensure service levels are maintained.
• Define, measure, and analyze key metrics to assess the effectiveness of the overall support infrastructure.
• Identify and implement process improvements.

Skills

Team leadership

Verbal & written communication

Customer service

Problem solving

MS Office

SAP experience

Presentation skills

Multi-tasking

Education

High school diploma or equivalent

Tools

SAP

Job description

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

As supervisor, the person in this position provides leadership to a team of technical consultants who are responsible for complex technical assistance to dealers, contractors and field sales personnel. The supervisor may also handle escalated calls, but must spend at least 50% of time planning, directing and evaluating the technical consultants’ work.

Duties Include, But Are Not Limited To

• Lead, evaluate and develop a team of technical consultants.
• Create and manage escalation procedures and ensure service levels are maintained.
• Define, measure, and analyze key metrics to assess the effectiveness of the overall support infrastructure.
• Identify and implement process improvements.

What We Are Looking For

• High school diploma or equivalent experience required.
• At least 5 years of related technical consulting experience.
• Typically requires at least 5 years of experience installing and servicing HVAC/R equipment.
• Advanced knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Excellent customer service skills, analytical ability, and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.
• Experience with SAP preferred.
• Capacity to serve as a Subject Matter Expert for the Technical Services Department.
• Strong presentation skills.
• Able to lead subordinates in order to meet schedules and resolve technical problems.

What We Offer

Compensation

This is a salaried exempt role. The starting salary range for this role and market is between $91,200k to $119,700k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Our Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special.

Disclaimers

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].