HVAC Tech Support Pro: Troubleshoot, Train & Resolve

Auer Steel & Heating Supply Company Inc.

Milwaukee (WI)

On-site

USD 42,000 - 68,000

Full time

8 days ago

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Benefits offered by this job

Comprehensive benefits

Flexible schedules

Paid time off

Retirement plan with match

Job summary

Auer Steel & Heating Supply Company is seeking a Technical Support Specialist to assist customers with HVAC/R equipment from our Milwaukee or Madison locations. You will perform basic troubleshooting, guide customers to solutions, and provide technical documentation to contractors and engineers.

The role requires 3+ years of HVAC/R experience, strong communication, and the ability to learn about full product lines while delivering dependable service.

Qualifications

3+ years of experience in installation and service of HVAC/R equipment.
Exceptional communication and presentation skills.
Basic computer skills including Microsoft Windows.

Responsibilities

Provide basic troubleshooting and installation assistance of HVAC/R equipment.
Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
Provide technical documentation to contractors, engineers and other personnel.
Document call information for follow-up as needed.
Conduct training classes on basic installation and troubleshooting techniques.
Other duties as assigned.

Skills

HVAC/R expertise

Communication skills

Customer service

Problem solving

Tools

Microsoft Windows

Job description

The role requires 3+ years of HVAC/R experience, strong communication, and the ability to learn about full product lines while delivering dependable service.

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