HVAC Solutions Specialist — Tech Support & Training

Benoist Brothers Supply; Owensboro (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Benoist Brothers Supply in Kentucky is seeking a full-time Technical Support Specialist to deliver expert HVAC assistance to customers, contractors, and internal teams. The role focuses on troubleshooting, product selection, and guidance across heating, cooling, and control systems.

The ideal candidate will have hands-on HVAC knowledge, strong problem-solving abilities, and the capacity to explain technical details clearly to technical and non-technical audiences.

Qualifications

• Strong HVAC knowledge and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Ability to explain technical information clearly to diverse audiences.
• Experience supporting contractors, dealers, or service teams is a plus.

Responsibilities

• Provide phone, email, and in‑person technical support for HVAC equipment and systems.
• Assist with troubleshooting heating, cooling, ventilation, and control systems.
• Review manuals, diagrams, and specifications to guide customers and technicians.
• Identify replacement parts and appropriate equipment options.
• Support field technicians with diagnostic procedures and service recommendations.
• Deliver technical training to contractors, dealers, customers, and staff.

Education

High school diploma or equivalent

HVAC certification or technical training

Tools

PowerPoint

MS Office

CRM systems

Job description

Benoist Brothers Supply in Kentucky is seeking a full-time Technical Support Specialist to deliver expert HVAC assistance to customers, contractors, and internal teams. The role focuses on troubleshooting, product selection, and guidance across heating, cooling, and control systems.

The ideal candidate will have hands-on HVAC knowledge, strong problem-solving abilities, and the capacity to explain technical details clearly to technical and non-technical audiences.