HVAC Applications Engineer II - Field & Tech Support

Rheem Manufacturing Company; Scottsboro (AL); On-site; USD 70,000 - 100,000; Full time

Job summary

The Rheem Manufacturing Company is seeking a Sales Application Engineer II to provide pre and post-sale technical service and product support for HVACR lines. The role supports inside and outside sales and coordinates with engineering and quality teams to resolve field issues.

Based in the United States, this on-site position may require some travel to customer sites and factory visits; experience in HVACR and strong communication skills are essential to articulate technical solutions clearly.

Qualifications

• 3+ years of application engineering experience.
• Experience in HVACR industry required.
• Experience specifying product technologies for building applications.
• Ability to translate technical details into written communications (drawings/ specs/ reports).
• Excellent attention to detail and high level of accuracy.

Responsibilities

• Review customer quote requests for Technical Accuracy
• Assist field organization with rapid and accurate responses to all technical product inquiries
• Work with Engineering and Quality teams to resolve field problems
• Assist in developing and maintaining technical literature, IOM’s, tech bulletins, etc.
• Site visits to support product issues or customer requests for HTPG support personnel
• Support customer visits to the factory, meet with customers and make presentations
• Some field travel may be required
• Support and participate in archive team activities in support of all Company departments.
• Responsible for complying with good business practice ethics and completing government required survey forms
• Communicate effectively with customers, internal and external via telephone, fax, and e-mail
• Other duties as assigned.

Skills

HVACR knowledge

Technical communication

Analytical skills

Detail-oriented

Multi-tasking

Customer interaction

Problem solving

Education

Associates Degree or Technical Diploma in HVACR/engineering

Bachelor’s Degree in Engineering (preferred)

EPA Section 608 Universal Certification

Job description

The Rheem Manufacturing Company is seeking a Sales Application Engineer II to provide pre and post-sale technical service and product support for HVACR lines. The role supports inside and outside sales and coordinates with engineering and quality teams to resolve field issues.

Based in the United States, this on-site position may require some travel to customer sites and factory visits; experience in HVACR and strong communication skills are essential to articulate technical solutions clearly.