Sales Applications Engineer II

Rheem Manufacturing Company; Atlanta (GA); On-site; USD 85,000 - 105,000; Full time

Job summary

Rheem Manufacturing Company in the United States (GA/AL) seeks a Sales Application Engineer II to provide pre- and post-sale technical service and product support for ColdZone, Russell, Witt, and Kramer brands. This on-site role supports Rheem North America and the Heat Transfer Products Group from Lawrenceville, GA or Scottsboro, AL.

You will assist inside and outside sales, work with Engineering and Quality teams, and develop technical literature while traveling as needed to support customers

Qualifications

• Associates Degree or Technical Diploma (2-year) in HVACR curriculum or engineering.
• 3+ years of application engineering experience.
• Experience in HVACR industry required.
• Experience in specifying and selecting specific product technologies for building applications.
• Experience working with sales or external customers.

Responsibilities

• Review customer quote requests for Technical Accuracy.
• Assist field organization with rapid and accurate responses to technical product inquiries.
• Work with Engineering and Quality teams to resolve field problems.
• Develop and maintain technical literature, IOMs, tech bulletins, etc.
• Site visits to support product issues or customer requests.
• Support and participate in archive team activities across departments.
• Communicate effectively with customers, internal and external via telephone, fax, and e-mail.

Skills

HVACR experience

Application engineering

Technical communication

Multi-tasking

Analytical skills

Customer interaction

Education

Associates Degree or Technical Diploma in HVACR or engineering

Bachelor’s Degree in Engineering (HIGHLY preferred)

Job description

Job Description

The Sales Application Engineer II provides pre and post-sale technical service and product support to equipment owners, service contractors, customers, and the outside sales team for the ColdZone, Russell, Witt, and Kramer name brand product lines. Supports inside & outside sales and manufacturing in all manner of technical refrigeration product questions and issues.

This position will support Rheem North America and the Heat Transfer Products Group business unit, located in either Lawrenceville, GA or Scottsboro, AL. This is an on-site position.

Responsibilities

• Review customer quote requests for Technical Accuracy
• Assist field organization with rapid and accurate responses to all technical product inquiries
• Work with Engineering and Quality teams to resolve field problems
• Assist in developing and maintaining technical literature, IOM’s, tech bulletins, etc.
• Site visits to support product issues or customer requests for HTPG support personnel
• Support customer visits to the factory, meet with customers and make presentations
• Some field travel may be required
• Support and participate in archive team activities in support of all Company departments.
• Responsible for complying with good business practice ethics and completing government required survey forms
• Communicate effectively with customers, internal and external via telephone, fax, and e-mail
• Other duties as assigned.

Qualifications

• Associates Degree or Technical Diploma (2-year) in HVACR curriculum or engineering
• 3+ years of application engineering experience.
• Experience in HVACR industry required.
• Experience in specifying and selecting specific product technologies for building applications
• Experience working with sales or external customers
• Ability to find technical solutions to problems and articulate them in written communication (drawings/ specs/ description/ reports)
• Excellent attention to detail – high level of accuracy is of critical importance
• Ability to multi-task
• Excellent analytical skills
• Strong organizational skills

Preferred Qualifications

• Bachelor’s Degree in Engineering or related field HIGHLY preferred
• Advanced Degree in Engineering or related field
• Experience with industry specific product design
• EPA Section 608 Universal Certification
• Contractor or Journeyman’s license a plus but not required

As a Leader At Rheem, How You Achieve Results Is As Important As The Results You Achieve. While LEADING OTHERS, You Will Be Expected To Demonstrate The Following Competencies And Behaviors

• Aligning Performance for Success
• Applying Business Knowledge
• Building Talent
• Building Trusting Relationships
• Communicating with Impact
• Customer-Orientation
• Delegating Tasks
• Executing/Leading the Team
• Facilitating Change
• Fostering Relationships/Emotional Intelligence
• Influencing
• Problem Solving & Decision Making
• Supporting Innovation

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

About Us

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.

Our Behavior Based Values Set Us Apart

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.