HVAC Service Technician

National HVAC Service; Springdale (AR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Healthcare benefits

401(k) Plan with company match

Company paid holidays

Company vehicle

Company cell phone

Reimbursement for continuing education

Dynamic work environment

Job summary

A leading HVAC service provider is seeking a dedicated Commercial Service Technician in Springdale, Arkansas. In this full-time position, you will ensure customer satisfaction by servicing HVAC products and equipment, maintaining clear communication with customers and team members. The ideal candidate has over 5 years of HVAC experience, EPA certification, and strong problem-solving skills. This position offers a dynamic work environment and various employee benefits including healthcare and 401(k) match.

Qualifications

• 5+ years’ experience as an HVAC Technician.
• Valid driver’s license is required.
• Must have exceptional customer service skills.
• Computer literacy is a must.
• Excellent customer service and communication skills.
• Ability to work independently or as part of a team.
• Satisfactory background check and drug screening.

Responsibilities

• Serve as the direct customer contact for servicing products.
• Perform preventive maintenance and inspections.
• Communicate findings and recommendations from service calls.
• Communicate findings and recommendations to customers, dispatchers, and managers.

Skills

Customer service skills

Communication skills

Independence

Teamwork

Computer literacy

Education

EPA Universal certification

Job description

Description

The commercial service technician represents National HVAC Service by serving as the direct customer contact and is responsible for servicing products and equipment on assigned work orders, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer's location. Service technicians work closely with the dispatcher and their team leader for daily assignments, materials acquisition, and weekly scheduling.

In this position you will establish and maintain a positive relationship with customers, vendors and co‑workers through effective oral, written and electronic communication skills via phone, computer, and face‑to‑face. You will perform scheduled and unscheduled preventive maintenance, inspections, site surveys and service requests including repair, replacement, and modifications of equipment or systems as needed or requested by customers. Communicating with customers, customer service reps/dispatchers, project managers and service managers regarding service call findings and recommendations is required. Job stress will range from moderate to extreme, with an average day being moderately stressful.

Job Type

Full-time

About National HVAC Service

National HVAC Service provides exceptional HVAC, building automation and energy services in commercial, industrial and mission critical buildings. Career opportunities are abundant as we are part of the nationwide Service Logic organization comprised of similar companies working together across the United States.

Benefits

• Paid Time Off
• Incredible healthcare benefits with low employee contribution required
• 401(k) Plan with company match
• Company paid holidays
• Company vehicle
• Company cell phone
• Available reimbursement for continuing education and training to invest in the careers of our employees
• Dynamic work environment focused on customer satisfaction through employee team empowerment

Requirements

• 5+ years’ experience as an HVAC Technician
• Valid driver’s license
• Computer literacy
• EPA Universal certification
• Excellent customer service skills
• Must be able to work independently and as a team member
• Strong communication and documentation skills
• Satisfactory completion of company background check, drug screening, and motor vehicle report

Seniority Level

Mid‑Senior Level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Facilities Services