HVAC Service Technician

Bud Anderson Home Services; Lowell (AR); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision Insurance

Disability and Term Life Insurance

Matching 401(k)

Paid Holidays

Paid Time Off (PTO)

Job summary

Bud Anderson Home Services in Lowell, Arkansas, is looking for an HVAC Service Technician to provide exceptional service while promoting energy-efficient HVAC solutions. The ideal candidate will have 2+ years of experience, strong sales skills, and the ability to engage with customers effectively.

Responsibilities include diagnosing HVAC issues, recommending upgrades, and ensuring customer satisfaction. We prioritize employee growth, offering comprehensive benefits such as medical insurance, a matching 401(k), and a flexible schedule.

Qualifications

• 2+ years of HVAC Service experience.
• Ability to troubleshoot and repair HVAC systems.
• Fluent ability to speak, read, and write in English.

Responsibilities

• Diagnose, troubleshoot, and maintain HVAC systems.
• Engage customers and recommend service solutions.
• Generate new business through referrals and follow-ups.

Skills

Sales skills

Customer service skills

Communication skills

Assertiveness

Independent judgment

Education

High School Diploma or GED Equivalent

EPA certification

Tools

Service Titan

Job description

Overview

Who We Are

We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effort determines your paycheck!

What's It Like to Work Here

We'refun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step.

Who You Are

As an HVAC Service Technician you will play a key role in providing exceptional service while also identifying and recommending HVAC solutions that improve the performance and energy efficiency of our customers' systems. This is not your typical technician role—it's about offering value-driven solutions, ensuring customers’ systems run at peak performance, and closing sales that make sense for the customer’s needs.

You’ll combine your HVAC expertise with sales techniques to identify opportunities for service upgrades, system replacements, and other solutions that enhance the overall customer experience. Your goal? To deliver excellent service while building long-lasting relationships and growing the business.

Essential Job Functions

• Diagnose, troubleshoot, repair, and maintain HVAC systems
• Ensure all work complies with industry standards and company protocols
• Engage customers in meaningful conversations about their HVAC systems, educating them on potential improvements, upgrades, or repairs that will benefit them in the long run
• Identify and present HVAC product and service recommendations based on customer needs and system analysis. Close sales for system upgrades, new equipment installations, and preventative maintenance plans.
• Establish rapport and trust with customers by offering tailored solutions, handling objections with professionalism, and providing clear, honest advice.
• Generate new business opportunities through customer referrals, follow-ups, and actively seeking potential service or upgrade opportunities while on the job.
• Work closely with our dispatch and sales teams to ensure timely scheduling and seamless follow-up on leads or job opportunities.
• Meet and exceed personal sales goals while maintaining high standards of technical service.

Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• High School Diploma or GED Equivalent
• EPA certification
• 2+ years of HVAC Service experience
• Strong sales, customer service, and closing skills
• Exceptional communication/interpersonal skills
• Assertive and confident personality
• Ability to exercise independent judgment and make appropriate decisions
• Ability to organize and manage multiple tasks accurately
• Commitment to company values
• Ability to climb into and through attics and crawl spaces
• Ability to work outside and in extreme temperatures
• Must have a clean driving record.
• Basic computer skills
• Reliable & punctual attendance
• Ability to be flexible in working a variable schedule including evenings and rotational weekends
• Fluent ability to speak, read, and write in the English language

Preferred Qualifications

• Service Titan experience

Compensation & Hours

• Pay: Hourly + Commissions
• Hours: 7:00 a.m. - 5:00 p.m. (flexible start and end times depending on business needs)
• Days: Monday - Friday with occasional weekends

Benefits

• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• Paid Holidays
• Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.

We are an Equal Employment Opportunity Employer