HVAC Service Technician

Socket.dev; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

401(k)

Paid time off

Job summary

Socket.dev in Charlotte, NC is seeking an experienced HVAC Service Technician to diagnose, repair, and maintain residential heating and cooling systems on a day-to-day basis. You’ll explain findings clearly to homeowners and present repair options without pressure, delivering quality workmanship and a positive customer experience on every call.

You will participate in on-call rotations, maintain service documentation, and use state-of-the-art diagnostic tools.

Qualifications

• Five years of residential HVAC service experience requested, but not required.
• Strong diagnostic and troubleshooting skills.
• Experience servicing a variety of residential HVAC systems and equipment.
• Working knowledge of electrical components, airflow, controls, and refrigeration.
• EPA certification preferred.
• NATE certification, manufacturer training, or additional HVAC credentials are a plus.
• Excellent communication and customer-service skills.
• Valid driver’s license with a driving record that meets company requirements.
• Dependable, self-motivated, and ready to be part of a team.
• Commitment to quality workmanship and doing the right thing.
• Ability to lift and carry up to 50 pounds, with or without reasonable accommodation.

Responsibilities

• Diagnose and troubleshoot residential heating and cooling systems.
• Repair and maintain air conditioners, heat pumps, gas furnaces, mini-splits, and air handlers.
• Address airflow, ductwork, zoning, thermostat, control, refrigerant, and indoor air quality concerns.
• Perform system inspections and preventative maintenance.
• Identify safety, efficiency, and performance concerns.
• Clearly explain findings and recommended solutions to homeowners.
• Present appropriate repair and replacement options without pressure or unnecessary upselling.
• Deliver a professional, positive customer experience on every call.
• Maintain accurate service documentation, estimates, and invoices.
• Communicate with dispatch, management, and other members of the team.
• Keep your company vehicle clean, organized, and stocked.
• Participate in the on-call rotation.
• Follow company safety, quality, and refrigerant-handling standards.
• Participate in ongoing technical and professional training.

Skills

Diagnostics

Troubleshooting

Customer service

HVAC systems

Communication skills

Tools

Diagnostic tools

Electrical testing tools

Job description

COMFORT DOESN’T FIX ITSELF. THAT’S WHERE YOU COME IN.

You know HVAC systems. You can track down the real problem, explain it without burying the homeowner in technical jargon, and make the repair the right way.

Now you’re looking for a company that respects what you know, gives you the tools to do your job, and creates room for you to keep growing.

Since 2009, we’ve grown from a one-man HVAC company into a trusted home-service provider serving homeowners throughout the Charlotte area. We’ve grown a lot, but our approach has not changed: take care of our customers, take care of our team, communicate clearly, and do quality work the right way.

We make systems work.

WHAT YOU’LL DO

As a HVAC Service Technician, you’ll diagnose, repair, and maintain residential heating and cooling systems while helping homeowners understand what is happening, what their options are, and what needs to happen next.

• Diagnose and troubleshoot residential heating and cooling systems
• Repair and maintain air conditioners, heat pumps, gas furnaces, mini-splits, and air handlers
• Address airflow, ductwork, zoning, thermostat, control, refrigerant, and indoor air quality concerns
• Perform system inspections and preventative maintenance
• Identify safety, efficiency, and performance concerns
• Clearly explain findings and recommended solutions to homeowners
• Present appropriate repair and replacement options without pressure or unnecessary upselling
• Deliver a professional, positive customer experience on every call
• Maintain accurate service documentation, estimates, and invoices
• Communicate with dispatch, management, and other members of the team
• Keep your company vehicle clean, organized, and stocked
• Participate in the on-call rotation
• Follow company safety, quality, and refrigerant-handling standards
• Participate in ongoing technical and professional training

WHAT WE’RE LOOKING FOR

• Five years of residential HVAC service experience requested, but not required
• Strong diagnostic and troubleshooting skills
• Experience servicing a variety of residential HVAC systems and equipment
• Working knowledge of electrical components, airflow, controls, and refrigeration
• EPA certification preferred
• NATE certification, manufacturer training, or additional HVAC credentials are a plus
• Excellent communication and customer-service skills
• Valid driver’s license with a driving record that meets company requirements
• Dependable, self-motivated, and ready to be part of a team
• Commitment to quality workmanship and doing the right thing
• Ability to lift and carry up to 50 pounds, with or without reasonable accommodation

WHY TRAVIS CRAWFORD?

STRONG EARNING POTENTIAL

Good work should be rewarded. We offer competitive pay and opportunities to grow as you grow with us.

THE TOOLS TO DO YOUR JOB

• Company-provided take-home service vehicle
• Company iPhone and iPad
• State-of-the-art diagnostic tools, equipment, and technology
• Stocked service vehicles and quality parts
• Support from dispatch, management, and the rest of the team

BENEFITS THAT INVEST IN YOU

• Competitive pay
• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• 401(k) with company match
• Ongoing paid technical and professional training
• Career advancement opportunities
• Supportive team environment
• Family-oriented culture with company events

MORE THAN ANOTHER JOB

We want good people to build careers here. We invest in training, recognize great work, celebrate wins, and give our team opportunities to grow as the company grows.

If you’re an experienced HVAC Service Technician who can solve the problem, communicate with the homeowner, and keep your cool when the system won’t, we’d like to meet you. Bring your experience. Bring your personality. We’ll provide the opportunity to put both to work.

Service Area: Charlotte, Lake Norman, Huntersville, Cornelius, Davidson, Mooresville, Concord, Matthews, Mint Hill, Monroe, Indian Trail, Waxhaw, Fort Mill, Rock Hill, Gastonia, Belmont, Mount Holly, Denver, Kannapolis, Pineville, Ballantyne, Clover, and surrounding communities.