HVAC Service Supervisor — Lead Tech Team & Service Excellence
Peaden Air Conditioning Plumbing and Electrical
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Benefits offered by this job
Job summary
Peaden Air Conditioning, Plumbing & Electrical is seeking a Residential HVAC Service Supervisor to lead our Pensacola market service team and drive operational excellence. You will coach technicians, set high service standards, and ensure exceptional customer experiences in every interaction.
The role blends field leadership with strategic oversight, including ride-alongs, troubleshooting, safety compliance, and collaboration with dispatch to optimize scheduling and technician utilization across
Qualifications
- Minimum 3+ years of residential HVAC service experience.
- Previous supervisory or coaching experience preferred.
- Strong diagnostic and troubleshooting abilities.
Responsibilities
- Lead, coach, and develop residential HVAC service technicians.
- Conduct ride-alongs to improve performance and customer experience.
- Provide technical support for complex service calls and troubleshooting.
- Monitor KPIs like productivity, revenue, and customer satisfaction.
- Ensure safety, quality, and adherence to company procedures.
- Collaborate with dispatch to improve scheduling and technician utilization.
- Assist with onboarding, training, and ongoing development.
Skills
Tools
Job description
Peaden Air Conditioning, Plumbing & Electrical is seeking a Residential HVAC Service Supervisor to lead our Pensacola market service team and drive operational excellence. You will coach technicians, set high service standards, and ensure exceptional customer experiences in every interaction.
The role blends field leadership with strategic oversight, including ride-alongs, troubleshooting, safety compliance, and collaboration with dispatch to optimize scheduling and technician utilization across
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