HVAC Service Parts & Warranty Coordinator

Multistack, LLC; Wisconsin; On-site; USD 36,000 - 52,000; Full time

Job summary

Multistack, LLC in Wisconsin is seeking a Service Parts and Warranty Administrator to join our team. This role supports customers, processes parts orders, and coordinates warranty requests, ensuring prompt and accurate service.

A background in HVAC parts or customer service, proficiency with Microsoft Office, and strong communication skills are preferred. A college degree is preferred.

Qualifications

• Experience in sales, customer service, or related fields.
• Proficient with Microsoft Office and Adobe.
• Ability to build rapport with customers.
• Ability to handle multiple projects simultaneously.
• Self-motivated and detail-oriented.

Responsibilities

• Learn about our products and components
• Maintain phone and e-mail support for customers
• Take service parts orders and provide quotes to customers
• Communicate with customers regarding warranty requests from the field for both parts and labor
• Processing of labor warranty authorizations and providing them to customers
• Coordinating with internal Service Parts Department regarding warranty part requests
• Manage backorders
• Process purchase orders for customers
• Review of field service reports to determine eligibility for warranty claims
• Coordinate shipments and returns of service parts
• Resolve customer inquiries

Skills

Customer service

Communication

Microsoft Office

Adobe

Multitasking

Education

College degree preferred

Tools

Excel

Word

Outlook

Adobe

Job description

Multistack, LLC in Wisconsin is seeking a Service Parts and Warranty Administrator to join our team. This role supports customers, processes parts orders, and coordinates warranty requests, ensuring prompt and accurate service.

A background in HVAC parts or customer service, proficiency with Microsoft Office, and strong communication skills are preferred. A college degree is preferred.