HVAC Service Operations Manager — Take-Home Vehicle

Powder River Heating & Air Conditioning, Inc.; Sheridan (WY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Take home company vehicle + gas card

Company clothing / phone

401k with company match

Relocation assistance available for QA

Company paid training

Job summary

Powder River Heating & Air Conditioning, Inc. in Sheridan, WY, seeks an HVAC Service Manager to organize and monitor service calls, manage contracts, and dispatch technicians for residential, commercial, and industrial work.

You will lead service operations, ensure customer satisfaction, and support certification and warranty processes. The role requires strong leadership, extensive HVAC service experience, and the ability to coordinate across departments.

Qualifications

• 5 years of HVAC management-related experience.
• 10+ years of HVAC service experience.
• Boiler/Chiller service experience.
• Sales / Estimating experience.
• EPA Universal Certification.
• NATE certification or ability to obtain once employed.
• Associate's degree or Trade School Certificate desired.
• Valid driver's license and insurable driving record.

Responsibilities

• Organize, plan, and monitor service calls, service-related jobs, and technicians to run an efficient HVAC service department.
• Manage HVAC service contracts.
• Coordinate and dispatch service calls and preventive maintenance calls.
• Technical assistance for technicians' company wide.
• Review and approve service technician's timecards.
• HVAC service public relations including customer complaints and technical questions.
• Control Estimation and scheduling for control jobs.
• Communicate with building managers and maintain working relationships.
• Manage parts inventory and order as needed.
• Warranty administration and filing for equipment and service parts.
• Ensure that all Technicians receive required certifications.

Skills

HVAC management

HVAC service experience

Strong communication

Organizational skills

Computer proficiency

Education

Associate's degree or trade school certificate

Tools

SharePoint

Procore

Job description

Powder River Heating & Air Conditioning, Inc. in Sheridan, WY, seeks an HVAC Service Manager to organize and monitor service calls, manage contracts, and dispatch technicians for residential, commercial, and industrial work.

You will lead service operations, ensure customer satisfaction, and support certification and warranty processes. The role requires strong leadership, extensive HVAC service experience, and the ability to coordinate across departments.