HVAC Service Manager

Powder River Heating & Air Conditioning, Inc.; Sheridan (WY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Take home company vehicle + gas card

Company clothing / phone

401k with company match

Relocation assistance available for QA

Company paid training

Job summary

Powder River Heating & Air Conditioning, Inc. in Sheridan, WY, seeks an HVAC Service Manager to organize and monitor service calls, manage contracts, and dispatch technicians for residential, commercial, and industrial work.

You will lead service operations, ensure customer satisfaction, and support certification and warranty processes. The role requires strong leadership, extensive HVAC service experience, and the ability to coordinate across departments.

Qualifications

• 5 years of HVAC management-related experience.
• 10+ years of HVAC service experience.
• Boiler/Chiller service experience.
• Sales / Estimating experience.
• EPA Universal Certification.
• NATE certification or ability to obtain once employed.
• Associate's degree or Trade School Certificate desired.
• Valid driver's license and insurable driving record.

Responsibilities

• Organize, plan, and monitor service calls, service-related jobs, and technicians to run an efficient HVAC service department.
• Manage HVAC service contracts.
• Coordinate and dispatch service calls and preventive maintenance calls.
• Technical assistance for technicians' company wide.
• Review and approve service technician's timecards.
• HVAC service public relations including customer complaints and technical questions.
• Control Estimation and scheduling for control jobs.
• Communicate with building managers and maintain working relationships.
• Manage parts inventory and order as needed.
• Warranty administration and filing for equipment and service parts.
• Ensure that all Technicians receive required certifications.

Skills

HVAC management

HVAC service experience

Strong communication

Organizational skills

Computer proficiency

Education

Associate's degree or trade school certificate

Tools

SharePoint

Procore

Job description

HVAC Service Manager | $85,000 - $95,000, depending on experience, plus bonus

Work Hours: Monday through Friday

Job Overview:

• Organize, plan, and monitor service calls, service-related jobs, and technicians to run an efficient HVAC service department.
• Manage HVAC service contracts.
• Coordinate and dispatch service calls and preventive maintenance calls.
• Technical assistance for technicians' company wide.
• Review and approve service technician's timecards.
• HVAC service public relations including customer complaints and technical questions. Ensure customer satisfaction in both residential and commercial service work.
• Control Estimation. Assist control department in scheduling and completing control jobs.
• Communicate with the building managers and maintain working relationships.
• Manage parts inventory. Order and maintain parts inventory.
• Warranty administration. File paper and online warranties for equipment and service parts.
• Ensure that all Technicians receive required certifications

Powder River Heating and Air Conditioning| Sheridan, Wyoming

We provide premium maintenance, installation, and repair service of heating and cooling systems and plumbing services for both residential homeowners, commercial properties and industrial settings in Gillette, Buffalo, and Sheridan WY. Proudly serving our local communities since 1979.

Benefits:

• Medical 50% paid by employer
• Dental & Vison insurance options
• Paid time off
• 6 paid holidays
• 401k with company match
• Take home company vehicle + gas card
• Company clothing / phone
• Tool trade-in program
• Company paid training, including Carrier, Rinnai, PK, and other dealers
• Offer online self-directed training
• Relocation Assistance Available for Qualified Applicants

Qualifications:

• Valid driver's license and insurable driving record
• 5 years of HVAC management-related experience
• 10 + years of HVAC Service Experience
• Boiler/Chiller Service experience
• Sales / Estimating experience
• Excellent communication skills, oral & written
• Excellent organizational skills
• Good computer skills including Microsoft Word, Excel, and Microsoft Project
• Experience with SharePoint and Procore preferred
• Associate's degree or Trade School Certificate desired
• EPA Universal Certification
• NATE certification or ability to obtain once employed

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.