HVAC Service Operations Leader: Growth & Profit

Blue Signal Search; Ridgefield (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Blue Signal Search is seeking an accomplished Commercial HVAC Service Operations Manager to lead a growing service organization in Ridgefield, WA. The role offers meaningful ownership of the service P&L, with a focus on building a high-performing team, expanding maintenance programs, and driving recurring revenue.

You will align technicians, dispatch, and support functions around clear performance metrics, coach field personnel, and implement practical improvements to boost productivity, safety,

Qualifications

• 8+ years of commercial HVAC/R service experience.
• 5+ years of service leadership or management experience.
• Proven track record building service teams, growing revenue, and improving profitability.
• Strong command of service P&L management, budgets, margins, pricing, forecasting, and KPIs.

Responsibilities

• Lead the commercial service operation aligning technicians, dispatch, customer communication, and support functions around clear performance expectations.
• Coach and develop field and service personnel while strengthening accountability and leadership succession.
• Evaluate workflows and implement improvements increasing productivity, service quality, safety, and operational consistency.
• Build and execute a growth strategy centered on commercial customer relationships, maintenance programs, recurring revenue, and profitable account expansion.
• Guide estimating, pricing, proposals, negotiations, and service sales while maintaining customer value and margin.
• Apply experience across service and construction environments to improve coordination of people and resources as the organization grows.
• Own service financial performance, including budgets, forecasts, revenue, gross margin, labor efficiency, and corrective action.
• Monitor key operating measures including utilization, billable efficiency, callbacks, technician productivity, customer retention, and profitability.
• Partner with senior leadership to establish service goals, investment priorities, and a scalable roadmap for long-term growth.

Skills

HVAC/R experience

Service leadership

P&L management

Budgeting

KPIs

Job description

Blue Signal Search is seeking an accomplished Commercial HVAC Service Operations Manager to lead a growing service organization in Ridgefield, WA. The role offers meaningful ownership of the service P&L, with a focus on building a high-performing team, expanding maintenance programs, and driving recurring revenue.

You will align technicians, dispatch, and support functions around clear performance metrics, coach field personnel, and implement practical improvements to boost productivity, safety,