HVAC Service Operations Lead

Johnson Controls, Inc.; Arlington Heights (IL); On-site; USD 112,000 - 160,000; Full time

Benefits offered by this job

Bonus plan

Benefits package

Job summary

Johnson Controls, Inc. is seeking an HVAC Service Manager to lead a field-based service team, strengthen customer relations, and drive operational performance balancing service quality, team productivity, and financial results.

You will oversee day-to-day service portfolio execution, develop team members, and ensure work is delivered safely, efficiently, and in compliance with state, local, and Federal requirements.

Qualifications

• University degree or an equivalent combination of education and experience.
• 8 years of relevant experience in service, operations, HVAC, or a related technical environment.
• Proven experience leading a team with responsibility for productivity, customer satisfaction, and financial results.
• Strong verbal and written communication skills with the ability to work effectively with internal and external customers.
• Excellent organizational and time management skills, with the ability to prioritize changing demands.
• Experience managing budgets, forecasting, staffing, and key operational metrics.
• Ability to work independently and as part of a team while handling a high volume of tasks with tact and persistence.
• Knowledge of applicable state, local, and Federal legal and compliance requirements related to service operations.
• Knowledge of HVAC systems, equipment, and/or digital building automation controls.
• Experience managing a P&L, forecasting, utilization of metrics, costing principles, and contracting.
• Bachelor’s degree in a technical field or business.
• 1-2 years of supervisory experience.
• Strong computer skills in Microsoft Office.
• Strong interpersonal and collaboration skills.
• Excellent problem-solving abilities.

Responsibilities

• Lead the service team to ensure productivity, consistency, quality, and customer satisfaction.
• Set and monitor goals for team growth, profitability, and service performance.
• Drive labor and material growth, as well as maintenance agreement expansion for the service portfolio.
• Develop and manage customer relationships through effective communication and issue resolution.
• Prepare team financial forecasts and manage service spend against operational goals.
• Use key performance metrics to improve operational excellence and accountability.
• Maintain appropriate staffing levels through labor forecasting, planning, and management.
• Work with direct reports and Technical Team Leads to build effective training and development plans.
• Communicate clear performance expectations and complete performance reviews for direct reports.
• Take responsibility for safety performance and program compliance.
• Support all other management activities tied to key metrics, programs, and established operational disciplines.

Skills

Leadership

HVAC expertise

Budget forecasting

Customer relations

Safety compliance

Communication

Education

Bachelor's degree

Tools

MS Office

Job description

Johnson Controls, Inc. is seeking an HVAC Service Manager to lead a field-based service team, strengthen customer relations, and drive operational performance balancing service quality, team productivity, and financial results.

You will oversee day-to-day service portfolio execution, develop team members, and ensure work is delivered safely, efficiently, and in compliance with state, local, and Federal requirements.